Customer Service Representative
Resume:
Denese Carty
Decatur, Georgia 30034
***********@*******.***
Professional Profile
An energetic and motivated paralegal professional looking for a position in a corporate legal department
that will allow me to utilize my writing skills, organizational abilities, and years of education and
experience to contribute to company, mission, and growth.
Work Experience
Belmont Senior Living June 2011 - present
Caregiver
• Provide nursing care in accordance with resident care policies and procedures
• Ensure that the safety and well-being of the residents is maintained
• Assist residents with bathing, dressing, hygiene, and grooming in accordance with established
care plan
• Measure and record patient's fluid intake and output and provide medication reminders
• Manage supply inventory and supply requisitions
Chick-fil-A Restaurant December 2002 - July 2010
Management and Hospitality
• Received "exemplary" and "exceeds expectation" ratings on all performance reviews; cited
for excellence in interpersonal communications, teamwork, customer service, flexibility and
reliability
• Demonstrated ability to interact with customers from diverse cultures and backgrounds
• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in
premium service delivery and ability to find win-win resolutions
• Commended for multitasking abilities; frequently assigned the largest section of restaurant
during peak dining hours
Fulton County Public Defender’s Office July 2007 - March 2008
Internship
• Assisted Defendants in filing applications for legal assistance
• Gathered potential evidence from defendants regarding specifics of the crime and entered
information obtained into the Municipal Court Database
• Transferred client cases from the Municipal Court Database to File Maker Pro
• Closed pre-assigned cases for pickup
• Received and placed telephone calls and forwarded messages to attorneys
• Scheduled appointments and matched clients with attorneys on pending cases
• Attended and took notes for legal meetings such as client interviews, hearings and
depositions
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• Draft and typed office memos for attorneys
Denese Carty
3167 Panthers Trace
Decatur, Georgia 30034
***********@*******.***
City of Atlanta Finance Department January 2002 - June 2002
Financial Collector
• Reconciled payments received for accounts receivable
• Utilized scanning technology to validate authenticity of payment checks
• Exercised multiple task for clients and their numerous documents
• Provided computations for the financial needs of clients
City of Atlanta Public Works October 2000 - March 2001
Customer Service Representative
• Responded via telephone to customer inquiries regarding storm water concerns
• Used database to retrieve and record customer information
• Created database; entered and retrieved data using topographical map index, drainage basin
map, address, council district, land lot, congressional district and neighborhood planning unit
maps
Education
Strayer University, Atlanta, Georgia May 2013
Bachelor of Business Administration/Legal
Relevant Coursework:
• Paralegal Fundamentals, white collar crime, contracts and legal
• Business Strategic Management Capstone
Woodruff Training Institute October 2010
CNA Certificate
Atlanta Technical College June 2008
Associates in Applied Science for Paralegal
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