Customer Service Sales

Kapil Balkrishna Karwanje Unnathi Greens, G*/***, Nr. Dnyan Ganga

High school, Kasarvadavli,

Ghodbunder Rd.,Thane(w)

Mobile: 097********

Email:*****.********@*****.***

Career Objective

I expect to associate myself with a professionally driven, well-respected

organization by pursuing a challenging, responsible, dynamic and rewarding

career and applying my academic knowledge, expertise, skills and

enthusiasm, which will assist my career development and contribute

effectively to the progress of the organization.

Profile Summary

Working in customer service to give best support to the customer (Internal

as well as external) and fulfill their requirements up to the mark for

healthy and strong business relationship .Got good exposure to different

customers in market with direct / indirect interaction.

Employment Summary

Technical Skills

< Price error handling

< Create customer masters

< Create product masters

< Creating rebates in system

< Settlements of rebate in system

< Testing of different scenarios on dummy servers

< Resolving different errors in sales orders.

Roles & Responsibilities

Clariant Chemicals India Ltd. (Thane-Maharashtra )

> SAP Related:

o To check pricing errors in order

o To maintain prices

o To check Tax classification errors

o To create account masters and assign to sales

organization/division

o To create product masters

o Maintain Discounts / Commission rebates and settlement of same

in system.

o After implementation of SAP worked on dummy server to test

different scenarios in sales orders.

> Profile related :

o To update customer about their dispatch status

o Handling customer complaints

o To check with customer for new orders

o To follow up for payments with customer

o To follow up with plant for material

o To follow up with transporters for dispatches

> Project Related : Completed Green belt training of Lean sigma and

currently working on a project of Inventory management.

Information Technology Certification and Trainings

Certifications / Trainings Certificate No Dated

SAP CRM 001******* Jan-2013

(From Lithan Genovate, Thane)

Diploma in software engineering 08CEZZZZZ2453 Feb-2008

(From NIIT, Thane)

Qualification

Education Stream Marks % University College

B.A Sociology Second Mumbai University Correspondence

class

H.S.C Science Pass Maharashtra State St. John the Baptist Jr.

class Board College, Thane

S.S.C General 68 % Maharashtra State S.B.M.Padwal Vidhyalay

Board

Personal Details

< Name : Kapil Balkrishna Karwanje

< Date of Birth : 21st June 1982

< Residence : Mumbai, India

< Nationality : Indian

< Passport : Available

< Languages : English, Hindi, Marathi

< Marital Status : Married

Declaration

I hereby declare that above particulars are true and correct to the best of

my knowledge and belief.

Date : 27/05/2014

Place : Thane

Signature:

Companies Designation Dated Join Last Date Total

Clariant Asst. Manager Oct'2006 Till Date 7 Yrs 7 Months

Chemicals (CSD)

Color-Chem Lab Assistant May'2003 Oct'2006 3 Yrs 4 months

Total Experience 10 Yrs 11

Month

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