Sales Representative Customer Service
Resume:
D'Ayshia Burse
Muskegon, MI 49444
*******.*****@**********.***
OBJECTIVE
An entry-level position in retail or customer care where my customer skills can be fully utilized to improve customer satisfaction and enhance the company brand name. I am able to lead others in demanding circumstances and remain calm in stressful situations. Organized, resourceful, self motivated, hard working, goal orientated individual that works great with others.
SUMMARY OF QUALIFICATIONS
Completed HIPAA certification training, Computer skills: Windows, PowerPoint, Microsoft Word, Excel, Basic knowledge of PC and computer software, Professional appearance, attitude and demeanor
EXPERIENCE
Shift Leader
Firehouse Subs, Muskegon, Michigan
09/2013 to 12/2013
* Obtaining knowledge for the safety of the customers and employees
* Keeping track of inventory and processing orders
* Daily career planning
* Stocking and dating product according to freshness
* Preparing catering orders for individual customers as well as personal orders
* The handling of daily deposits, cash, and credit cards
* Monitoring employees activities to ensure they were properly trained
Sale Associate
Dollar General, Muskegon, Michigan
06/2013 to 08/2013
Keeping shelves stocked and well organized
Sanitizing restrooms when needed
Operating register
Helping customers
Cafe' Associate
Sam's Club #6562, Muskegon, Michigan
09/2012 to 04/2013
* Experienced in 3 different department in less than 6 months (Cafe', Bakery, and Cashiering)
* Serving customers in a pleasant and courteous manner
* Keeping cleaning and temperature records in Cafe'
* Operating the till, and balancing it on a daily basis
Customer Service Representative
Dialogue Marketing, Troy, MI
04/2011 to 05/2012
* Answering calls professionally, Inbound and Outbound
* Processing orders, forms and applications
* Handling and resolving customer complaints
* Researching required information using available resources
* Collections -Outbound
Sales Representative
Michelle's Cosmetics, Muskegon, MI
01/2010 to 03/2011
* Processing orders over the phone.
* Filing and faxing papers
* Attended phone calls
Academic Assistant
WIA, Muskegon, MI
07/2009 to 03/2010
* Expanded students knowledge in Reading and Math.
* Created different work ethics to help the students learn more in a helpful way.
* Supervised a group of 40 to 50 student while on the playground.
* Responsible for the coordination of the activities of a group of children for short periods of time throughout the day.
Housekeeper
Dorothy Scott, Muskeg on, MI
04/2008 to 07/2009
* Daily lunches were prepared consisting of a light snack, fruit, and a beverage.
* Carried out daily room inspections to ensure all cleaning standards have been met
* Laundry was usually done every Saturday.
EDUCATION & TRAINING
Diploma, Basic, Muskegon Heights High School, MI
N/A, Human Service, Muskegon Community College, MI
CERTIFICATES & LICENSES
Certified Nursing Assistant, Muskegon Community College, MI
Home Health Aide, Muskegon Community College, MI
CPR, AED & First Aid Certification, Muskegon Community College
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