Customer Service Manager

RHONDA G. YELLING

**** *. *** ******* ****. East # 418

Houston, TX. 77047

832-***-****

******.*******@*****.***

Customer / Consumer Relationship Liaison

Over 20 years of experience in customer service. Proficient in supervisory and managerial task. Able to

effectively coordinate and motivate personnel to accomplish fiscal year goals and targets. Seeking position to

capitalize on professional consumer facing and internal organization experience, judgment, and expertise.

CAREER ACCOMPLISHMENTS

TEXAS DEPARTMENT OF CRIMINAL JUSTICE

• 2011 Recipient of the Clean Kitchen Award

• 2011 Recipient of Top Commissary Award

• 2012 Promoted to Captain’s Assistant, and head of Commissary

• 2013 Chosen as department head to represent the food service department during organizational

meetings

EAST BAY PARA TRANSIT/ FIRST TRANSIT

• Recipient of multiple employee of the year awards

• 2008 Recipient of Most Improved Location

• 2008 Recipient of Most Improved Location of Employee Moral and Attendance by 90 %

PROFESSIONAL EXPERIENCE

TEXAS DEPARTMENT OF CRIMINAL JUSTICE

FOOD SERVICE MANAGER III (BRAZORIA, TX.), 2010-2014

• Completed and constructed all inventory and ordering for the department

• Inspector of all work stations to ensure proper sanitation

• Responsible for managing all employees as well as offenders within the department

• Responsible for handling all offender and staff complaints, lack of inventory, lack of staff, and even

firing and replacing of staff members and offenders3

• Provided 1X1 as well as team training and mentoring

• Ensured that all food was the proper temperature before serving to the consumer as well as the

offenders

FIRST TRANSIT/ EAST BAY PARA TRANSIT

OPERATIONS MANAGER (OAKLAND, CA.), 2008-2009

• Created attendance policy for the location, and enforced all rules and regulations within the

company

• Supervise the daily operation of the driver workforce, dispatcher, support staff

• Distribution of proper equipment to drivers in the field

• Ensure and maintain reports regarding equipment; including maintenance logs etc.

• Ensure that all routes are covered

• Assist in risk management; including safety meeting; fuel and other cost reduction

• Scheduling of route for all employees, and dispatchers

• Assist with labor relationship regarding labor union contract compliance

• Implement safety incentive programs; including awards ceremonies

• Support the safety/training manager

• Ensured that all employees were properly trained on a monthly basis

• Managed all employee discipline issues, including route issues

• Created attendance policy, and enforced all rules and regulations within the company

• In control of all hiring positions within the operations department

• Act as the General Manager in his/her absence.

FIRST TRANSIT, INC.

STARTER SUPERVISOR (HOUSTON, TX.) 2003-2008

• Supervised drivers, including check and monitor all driver’s logs to ensure proper documentations

were being made

• Liaison between drivers, the contractor, and the company

• Monitored driver’s and dispatchers performance daily

• Answered and processed all calls for the location

• Ensured all drivers had the proper equipment on a daily basis to perform their duties safely

FIRST TRANSIT

ROAD SUPERVISON (HOUSTON, TX.) 2000-2003

• Supervised driver and dispatcher with route assignments, etc.

• Served as a liaison between the customer and the drivers

• Managed employee discipline issues, including safety and other route relate issues

• Performed unscheduled checks on all drivers to ensure the consumer a safe trip

Skills &Qualifications:

• Over 10 years of extensive customer service experience

• Supervisory and management experience 10 years with up to 300 under my direct

• Able to maintain composure and good judgment during tense situations

Education: Jack Yates High School (Diploma), Elkins Institute of Business, Houston, TX

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