Customer Service Representative
Resume:
A S H L E Y B A S S
**** *. ***** *** *****, NV *9110 702-***-**** *******@*****.***
Objective
To secure an entry level position that will enable me to utilize my strong communication & organizational skills, as well as my 4
years of excellent customer service background and my ability to be a team player.
K E Y S T R E N GT H S
Creativity & Critical Thinking Communication Strategies
Customer Service General Office Skills
Money Management Skills Planning & Organizing
Skills
Communication/People Interpersonal Skills Organizational Skills
Skills Computer Skills Coaching /Mentoring
Typing & Writing Skills
Professional Experience
DESERT CALL CONNECTIONS
CUSTOMER SERVICE REPRESENTATIVE, 2012 to Present
The customer service worker provides support to the customer as well as co worker in different
departments throughout the call center. Operating in a high volume, fast paced environment while
maintain high levels of professionalism and utilizing effective communication skills and interpersonal
skills.
Money Management
Merchandise Stocking
Customer Service
Maintain Professional Image
Customer Inquiries (Refunds, Account Cancelation)
Operate Systems and Register
Maintains sufficient amounts of change in cash drawer.
Leading Ladies Incorporated Las Vegas, NV
OFFICE ASSISTANT, 2011 to Present
The office assistant
Organized Files
Assembled Project Reports
Scanned and Uploaded Files
Assisted Office Workers
Organized and Operated Front Office
Record Keeping
A SHLEY BASS
Phone: 702-***-**** Page 2
order inn Las Vegas, NV
CUSTOMER SERVICE REPRESENTATIVE, 2008 to 2010
The customer service worker provides support to the customer as well as co worker in different
departments throughout the store. Operating in a high volume, fast paced environment while maintain
high levels of professionalism and utilizing effective communication skills and interpersonal skills.
Phone/Communicate
Computer and Data Base Management
Customer Service
Maintain Professional Image
Customer Inquiries Operate Systems and Register
Maintain High Quality of Inbound Calls
Professional Experience (continued)
wALMART Las Vegas, NV
CUSTOMER SERVICE REPRESENTATIVE, 2007 to 2009
The customer service worker provides support to the customer as well as co worker is the store.
Operating in a high volume, fast paced environment and maintain high levels of professionalism while
utilizing effective communication skills and interpersonal skills.
Money Management
Merchandise Stocking
Customer Service
Maintain Professional Image
Customer Inquiries
Operate Systems and Register
Maintains sufficient amounts of change in cash drawer.
Education & Certifications
NEVADA PARTNERS Las Vegas, NV
Bar back Certification, 2010
RANCHO MAGNET HIGH SCHOOL Las Vegas, NV
High School Diploma, 2004
Activities: Professional Mentor for Sister 2 Sister Mentoring Program
Awards and Achievements: Certificate of Completions on several different courses
Of Note
BASS, A.
A SHLEY BASS
Phone: 702-***-**** Page 3
Professional Development:
Complete ongoing training in the areas of personal growth and development at the Leading Ladies
Development Program.
Affiliations:
Sister 2 Sister Mentoring Group
Black Student Union
BASS, A.
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