Engineer Software
Resume:
TAM PHAN
Carrollton, Texas ****0
**********@*****.***
SUMMARY
A self motivated, well-organized, and resourceful engineer with over 10 years of solid experience in Web based
system/software application Testing, Software Quality Assurance, Systems Testing, and Product
Support for Educational Wireless Network, Healthcare Revenue cycle management, Network
Telecommunication, Data Communication and Unified Communications. Possess hand-on experience with
different phases of product development life cycle, demonstrates extensive knowledge of testing methodology,
and perform well as an individual or as a member of a team.
TECHNICAL SKILLS
Technology: Wired/Wireless Networks, Healthcare Revenue cycle management, VoIP, IP-PBX, Data
Communication and Unified Communications
Protocols: SIP, TCP/IP, SS7, ISDN, GSM, CDMA, DHCP, RADIUS, Bluetooth, and Push-To-Talk
Testing Equipments/Tools: Business Logic Management, Quick Test Profession, Ameritech Crescendo Bulk
Call Generator, Ethereal/Wireshark, SolarWinds.Net (TFTP Server)
Scripting and Programming Languages: Visual Basic, SQL, UNIX, JavaScript, PHP and MySQL
Design Methodology: Unified Modeling Language (UML), Object Oriented Analysis/Design/ Programming
Operating System: UNIX, Linux, DOS, Windows 98/NT/2000/Me/XP/Win7/Win8, Mac
Database and Web Technologies: SQL Server, HTML, Front Page, DHTML, CSS, Flash, and others (MS
Excel, MS Access), HP-ALM Quality Center Management (QC)
EXPERIENCE
Network Connectivity Test Engineer
Texas Instruments, Dallas, Texas 2012 to 2014
Responsible for testing network connectivity of TI educational wireless and wired network systems which
include Access Points, Calculators, and desktop applications
• Utilizing Web User Interface desktop application to perform feature and functional tests
to ensure all the existing and new features function as expected
• Testing 802.11g/n wireless networks’ connectivity between TI-Navigators (educational
web-based desktop software applications) and devices
• Troubleshooting and performance analysis of hardware/firmware (802.11x access
points, hubs) and related PCs software issues
• Performing USB, UDP and TCP data tests, system, stress, performance and reliability
tests to ensure the connectivity and stability of wireless networks
• Setting up wired and wireless network systems. Performing file transfer, firmware and
OS upgrades to all components of the NW that includes APs, Calculators, and desktop applications
• Validating network authentication and wireless security protocols e.g. WPA, DHCP, and
RADIUS upon connection of TI wireless handheld devices
• Creating and executing test cases defined in the test strategy for the products/projects
• Assisting on writing and running test scripts for test automation suits
• Providing periodic status reports and issues on progress in assigned test areas
QA Analysis 2008 to 2010
Medassets, Plano, Texas
Responsible for testing and analyzing Web based system/software application over Medassets healthcare
provider’s Revenue Cycle Management Products (Claim Management, Collection Management, and Denial
Management applications). Representative accomplishments include:
- Reviewed and analyzed Requirements, Functional Design, and Use Case design documents for
the following system applications:
Collection Management: Allows users to manage the full collections process from time of billing
through insurance collections, underpay processing, patient collections, and bad debt write-off.
Claim Management: Electronic claims processing and claims management solution that
provides efficiencies throughout the entire revenue cycle.
Denial Management: Identify and account for all payer denials and target problem areas that affect the
bottom line to assure collection of all receivables due from payers.
- Developed detailed Test Plans, Test Scenarios, and expected results based on the requirements
and user’s cases
- Executed test cases to assess the condition and quality of software builds, bug fixes, and
releases. This includes functional, system, and regression testing. Validated resolutions and system
improvement…
- Documented and report defects, issues and enhancements using defect tracking tools and the
target process
- Participated in team product demo, presentation, and involved in training and knowledge
transfer to other members of the team.
Systems Test Engineer 2006 to 2008
Aastra Intecom, Frisco, Texas
Responsible for testing and supporting SIP/TCP/IP based telephony products (Call Processing, Web User
Interface, and the Application-based for ACD Call Center, Web Video Audio Conferencing) . Developed test
plan and execute functional testing, load and stress testing. Performed integration and negative testing for
SIP/VoIP and legacy telecommunication products; also other IP-based communications systems including
SIP Servers, Media Gateways, IP-PBX, ACD, SIP phones, and SIP wireless products . Representative
accomplishments include:
- Setup test beds and perform testing for SIP/IP-PBX and advanced productivity software
applications, including the Unified Communications, Web Video Audio Conferencing and the Contact
Center solutions.
- Worked with the Development team and the System Integration team to ensure testability of the
software, hardware and the network database configurations.
Used in-house developed automated test tools and 3 rd party vendor products to perform load
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testing and traffic testing.
- Documented and kept track of the diagnosed defects and validated the resolutions.
- Provided technical support and interfaced with the customers to resolve technical issues.
- Participated in weekly review meetings with customers and product development teams.
- Prepared presentation slides and provided training sessions on SIP protocol and TCP/IP
Overview to other staff members.
Software Test Engineer 2004 to 2006
Samsung Telecommunications, Richardson, Texas
Responsible for testing and validating Samsung’s product software tools PST (Product
Support Tools), UPST (Universal Product Support Tools), CDMA2000 Wireless Network and
TCP/IP network. Performed functional testing, features testing, regression and data traffic
testing for newly developed wireless handsets (including SIP based phones).
- Analyzed user requirements and created Test Plan and Test Cases. Documented test results for
executed test cases.
- Identified test cases can be automated for the Regression Test Suite. Performed software
testing and GUI features verification.
- Ran Visual Basic Scripts on the Mercury Interactive tool (Quick Test Professional) to perform full
test for PST (Product Support Tools) and DLLs (Dynamic Link Library - Static/Dynamic Linker
technologies).
- Tested and verified Product Support Tools and DLLs with different Carrier's handsets (i.e.
Verizon, Sprint, Metro PCS, Alltel and other Regional Carriers) on the multiple operating systems.
- Attended weekly conference calls with the Development team and clients.
- Performed daily test reports and registered new bugs/problems/issues into the database.
Maintained the Project Tracking System related to the reported issues.
- Verification testing of handset's phonebook synchronization software.
- Troubleshoot USB, PDA and network connectivity issues (on the Data layer and Network layer).
- Involved in training and knowledge transfer to other members of the team.
Systems Test/Technical Support Engineer 2001 to 2004
Taqua Systems, Inc., Richardson, Texas
Responsible for system configuration, system integration, system testing, and product support for OCX (Open
Compact Exchange a Class 5 Switch with SS7 Network interface capability). Performed Product
Specification/Requirements analysis and wrote Test Plan and Test Cases . Performed Inter-Opt testing of
Taqua’s Switch with other third-party vendor systems.
- Installed software, set up testbeds and various test equipments for product system testing.
- Configured network topology which including Taqua products for Sanity testing, Regression, and
Load Capacity Traffic testing.
- Performed Interoperability testing for Taqua Switch with Nortel DMS-500 switches, Lucent E5SS
switches and Ericsson AXE-10 switches.
- Troubleshoot hardware, software and performed root-cause analysis when Taqua systems or
other network elements’ connectivity experienced problems or outages.
- Developed Test Plans and Test Cases. Documented Test Results and wrote Trouble Reports.
- Configured and wrote Provisioning Database’s Scripts.
- Provided technical support and interfaced with customers to resolve technical issues.
- Participated in weekly review meetings with customers and product developers.
EDUCATION
BS in Computer Engineering; University of Texas at Dallas, Dallas, Texas; 2001
Certificate in Healthcare IT; Collin College, Plano, Texas; 2010-2012
Certificate in Medical Billing; Collin College, Plano, Texas; 2010-2012
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