Customer Service Manager

Virgil J Jacas

*** *. ******* ***. # ***

Chicago, Illinois 60644

**********@*****.*** 773-***-**** (cell)

SUMMARY

Accomplished professional providing results in logistics and distribution

management. Experience in establishing quality customer service,

domestic/international shipping, and OSHA compliant safety programs. Proven

ability to communicate, understand and motivate multicultural and multi

socio-economic constituencies. Excellent analytical skills. Knowledge and

aptitude for manufacturing processes and information technology.

BUSINESS EXPERTISE

Logistics Management: Identify and troubleshoot problems, develop and

drive solutions. Track all inventory data; raw materials, general supplies

and manufactured goods. Configure shipping process for multinational

materials distribution. Configure materials and production savings while

maintaining quality.

Training and Supervision: Establish standardized employee safety training

for warehouse receiving procedures. Design instructional communications;

manuals and signage. Train new employees in software basics.

Process Improvement: Understand corporate needs, develop and present

initiatives that can be replicated system wide. Configure distribution

systems for multisite installation and implementation.

Analysis and Budgeting: Analyze and track data illustrating quantifiable

process improvements. Establish productive relationships with suppliers.

Communicate with varied internal departments and external suppliers.

Improve supply chain relationships between varied constituencies.

Professional Experience

CompuCom - Seattle, WA

Windows 7 COE Migration Depot/IT Technician. March 2014 - May 2014

Contract\assignment at the client's site (AON/Hewitt - Lincolnshire, Il.)

Responsible for maintain and update MS Excel database of clients for Pre

Deployment - check-in\check-out process. Interview clients for Pre

Built/Check-In (Name, Phone and Email Address, save and back up data,

capture Network Drive details, remove any extra hardware such as Hard Disk,

SSD/Ram, User ID and Password) Collect old PC/new PC for the technicians.

Provide technical assistance with Windows 7 Deployment operations.

Assist in the check-out user acceptance test as needed (Launch and activate

LYNC, Aon App Store, Proxy Settings, Hewitt Home Page, run GPUPDATE /FORCE,

Outlook, Lotus Notes. Verify and confirm VPN tools (NOVEL-Juniper) Verify C

Drive encryption using Bit - Locker.)

Date and sign Post Deployment/Check out acceptance document.

Update user on Dashboard as required.

National Cable- Charlotte, North Carolina

Shipping Manager. September 2011 - December 2012

Receiving, filing (MS Word/Excel) and processing of computer hardware for

WW Grainger, in Niles IL. Assignment included configuration, processing and

shipping(FEDEX/UPS Worldwide) to national and international sites.

Technical support and training for client Network Technicians. Temporary

contract assignment performed at the client's site.

Hartmarx Inc. - Des Plaines, Illinois

Shipping Manager, February 2007 - April 2010

Managed all aspects of filing(MS Word/Excel & SAP/ERP SD -MM) and

processing(UPS/FEDEX) for incoming/outgoing shipments and deliveries.

Maintain control of raw material warehouse. General assistance with freight

quotes. Supervise employees (Union Shop) with the routines of dock

operations . Enforce OSHA rules and regulations.

Graphic Design - Chicago, Illinois

Freelance Designer, June 2002 - November 2006

Consult, develop and execute design solutions to communication needs for a

variety of corporate clients. Assignments included corporate identity,

marketing collateral. training materials, signage and promotions. Full

program and project management from concept though production. Responsible

for all budget and scheduling.

International Academy of Merchandise & Design -Chicago, Illinois

Print Center Manager & Staff Design August 1999 - April 2001

Held responsibility for the management of institutional department,

including P & L, staffing, purchasing and inventory. Supervised the

development, execution and quality of all communication projects, including

commissioning of original illustrations and photography. Maintain

calibrate, and update all hardware and software including CPU's, large and

medium format printers, scanners and peripherals. Proficiency required for

both MAC and PC platforms.

EDUCATION & CERTIFICATION

De Vry University. Chicago, Illinois.

SAP/ERP 6.0 - SD -MM

International Academy of Merchandise & Design. Chicago, Il

BA in Computer Graphics & Design.

Micro Train, Inc. - Chicago, Illinois

Certification - Comp TIA - A+, Net+, Security+

Certification - GMP Food and Cosmetic Industries

ITT - Chicago. Illinois

Certification - Electronics Technician

Richard M. Daley College - Chicago, Illinois

Certification - Warehousing and Inventory Control

ADDITIONAL SKILLS

Multilingual

Tool Making and Machine Shop; CNC set-up and operations

Digital Print Production

Electronic Technician and Graphics Machine Repair and Maintenance

Knowledgeable in Software Applications - MS Office Suite, MS Access

Database, Adobe Graphics, MS Outlook, Novell, Lotus Notes

Operating Systems - Comfortable in both PC or MAC environments

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