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Customer Service Representative

Location:
United States
Salary:
13.00 - 15.50
Posted:
June 05, 2014

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Resume:

JESSIE R LENZY

**** w. Tidwell #****

KILLEEN, TX 76542

713-***-****

• acef6v@r.postjobfree.com

Career Objectives

Seeking a position with a company where I can utilize my skills and experience

Work History

Jl construction, Killeen, Texas

construction and maintenance

Oct 01, 2012

Apply paint, stain, varnish, enamel, and other finishes to equipment, buildings, bridges, and/or other structures, using brushes, spray guns, or rollers.

Apply primers or sealers to prepare new surfaces, such as bare wood or metal, for finish coats.

Calculate amounts of required materials and estimate costs, based on surface measurements and/or work orders.

Cover surfaces with drop cloths or masking tape and paper to protect surfaces during painting.

Fill cracks, holes, and joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives.

Mix and match colors of paint, stain, or varnish with oil and thinning and drying additives in order to obtain desired colors and consistencies.

Billiards Factory, Houston, Texas

Driver/Warehouseman/ Installer

Mar 06, 2012 - Sep 27, 2012

Assembles new billiard or pool tables, performing any combination of following tasks: Cuts, trims, and installs pool table parts, such as cushions, cloth covering, pockets, and tabletops, using cement, tacks, scissors, hammer, and portable band saw.

Assembles and installs rails and legs, using hand tools.

Installs specified pool table accessories, such as coin meter assembly and ball return gullies, using handtools and power tools.

May assemble billiard sticks and glue tips on ends, using brush and glue.

Repair billiard tables, using hand tools and power tools and be designated Billiard-Table Repairer; or may be designated according to component assembled as Cushion Former; Cushion Installer; Frame Assembler; Leg Assembler; Pocket Assembler; Rail Assembler.

US ARMY, Ft. Bragg, North Carolina

11B Infantry

Apr 21, 2009 - Oct 05, 2011

Operate weapons and equipment in ground combat operations. Duties include operating and maintaining weapons, such as rifles, machine guns, mortars, and hand grenades; locating, constructing, and camouflaging infantry positions and equipment; evaluating terrain and recording topographical information; operating and maintaining field communications equipment; assessing need for and directing supporting fire; placing explosives and performing minesweeping activities on land; and participating in basic reconnaissance operations. Responsible for the safety of 600 plus people during routine operations. Provided instructions for 30 plus people on weapons, handling, safety, and operation. Assisted in environmental management and maintenance.

G c service, HOUSTON, Texas

customer service representative

Jan 15, 2009 - Apr 19, 2009

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Goodman, Houston, Texas

warehouseman

May 25, 2008 - Jan 13, 2009

Receive and count stock items, and record data manually or using computer.

Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.

Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.

Keep records on the use and/or damage of stock or stock handling equipment.

Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

Provide assistance or direction to other stockroom, warehouse, or storage yard workers.

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Education

Central Texas College

Welding Technology



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