Software Administrative Assistant

Malik Shehadeh

**** ******** **. ? Darien, IL ***61

Phone: 630-***-**** ? Email: ***********@*****.***

Technical Professional with 10+ years of IT experience. I have the

ability to diagnose, troubleshoot, and resolve technical problems. Strong

working knowledge of software, hardware, networking, operating systems,

LAN/WAN, and security applications. Outstanding communication skills.

Superior analytical and problem-solving abilities. Quickly adaptable

and able to multitask in the changing technical and managerial atmospheres

that are common in today's marketplace.

EDUCATION Computer Learning Center, Schaumburg, IL Nov. 97-Sept. 99

Diploma: Information Technology & Network Administration

Certification: Studying for

Software Windows XP/Vista/Windows 7/Windows 8, Microsoft Office 2000 &

2010, Reflections IBM,, Remote Desktop, Landesk Remote,

Remote Assistance, SSL VPN, Active Directory, Remedy,

Service Now, LANDesk, PC Anywhere, Lotus Notes, Outlook,

WebEx, WordPerfect, Rumba 95, MS Dos, Internet Explorer,

Investor Workstation, Teller Automation, Firefox, PGP

Personal Security, Facsys, CommVault, Pace, McAfee Virus,

MAS 90, Rapid FTP, Bloomberg, Trade (TRC), Blackberry,

Northern Image, Adobe Writer, Reuters, Charles River, IOS

WORK EXPERIENCE

02/08-Present Premier Systems INC

Chicago, IL

Northern Trust Bank

Senior Analyst-Desktop Support

. Providing support to users which includes PCs, laptops, printers, fax,

Scanners, Phones, Network Connectivity issues, and software.

. Performed Network Administration functions, setup up network user

accounts\permissions, reset passwords, and administered group policies

via Active Directory.

. Monitored queue and assigned tickets to team mates.

. Using Service Now and Remedy 6 to access and update tickets.

. Troubleshooting and resolving issues remotely using Remote Desktop and

connecting thru SSL VPN.

. The ability to uninstall and install software using Landesk and from

Install Authorized Software (SMSRAP)

. Performing restores and backups. Providing permission to users for

access of applications and network folders.

. Setting up Blackberry while connected to PC/laptops.

. Installing Lotus Notes which includes setting up replication and

setting up to synch with Blackberry.

. Installing and Configuring Outlook

. Assisted with the transition of Omnium LLC- Hedge Fund Services to

Northern Trust which includes supporting their NT HFS and Citadel

environment.

05/00-01/08 Midwest Operating Engineers Benefit Funds

Countryside, IL

Desktop Support/System Operator

(An approximate 200 person staff

serving over 20,000 members of Local 150.)

. Administer a 200 PC LAN using Windows NT, Alpha Server, IBM

RS6000 AIX, and HP3000 servers.

. Installing and configuring all software including Lotus

Notes, Microsoft Office 97 & XP, Reflection (HP3000), ISSI

(RS6000), Rumba 95, Microsoft Mail, RxExpress (alpha),

America Online, CCN, ADP software, MAS 90, Outlook 97 & XP,

and McAfee Virus.

. Set up and Administered laptops, network Printers,

including HP Laser Jet 5P, 4050TN, 8000; Lexmark T612N,

642 (located in Pharmacy), Tally 6180.

. Created and Administered user and group accounts including

the ability to plan user accounts, define the user

environment, create user profiles, manage domain

controllers and troubleshoot logon problems for all

servers.

. Backed Up and restored files and folders using ARCSERVE.

. Printing ID Cards, Checks, and Monthly/Yearly reports

including Tax Forms for local 150 from the RS6000 and

HP3000 systems.

. Troubleshooting all PC's, printers, and servers within the

company.

. Troubleshooting and configuring the UPS World Ship

software.

. Setting up particular users with modems, faxes, dedicated

circuits to Blue Cross/Blue Shield, phones, and individual

printers.

. Office skills including printing from the servers, filing,

Faxing, and Data Entry. Running files from system and

transferring them to Excel. Responsible for sending all

files and reports to Claim, Pension, Accounting, Account

Receivable, and Pharmacy departments. Experience with

working in Word and Excel as well.

. Transferring and uploading files to Blue Cross, Northern

Trust, Caremark, Compsych using communication software and

FTP.

. Used Pharmacy software to run reports, chemo (drug)

updates, batch files.

. Administer Sonic Firewall

04/00 Tek Systems/MAZDA

Oakbrook,IL.

Consultant

Set-up computers in one of Mazda's new offices for the

Midwest Region.

Troubleshoot users with Windows 98, MS Office 2000, MS

Outlook and connectivity issues with NT 4.0 servers and

printer issues. Set up Outlook Express for the new

users. Troubleshoot terminals.

10/99-03/00 Select Staffing/Project for Humana Chicago, IL

Consultant

o Provided Y2K support for 500+ users

o Installed, upgraded and troubleshoot hardware (memory/hard

drives/

network cards/CD ROMS)

o Installed, configured, and troubleshoot software (Lotus

Notes,

Rumba 32, Internet Explorer, Adobe Acrobat, McAfee

Virus scan,

Ms Office '97, Lotus Smartsuite, Document Direct, PC

Anywhere)

o Troubleshoot Network connectivity issue, including ethernet

and token

ring connectivity issues. Installed and configured

Client 32 and

TCP/IP.

o Diagnose and resolve hardware/software issues related to

desktops,

laptops, printers, and terminals

09/98-03/99 Allstate Insurance

South Barrington, IL

Administrative Assistant

Contacted customers and referred them to an Adjuster

o Prepared employment packages for meetings

o Entered customer claim information

o Data Entry

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