Project Manager Customer Service
Resume:
Rebecca Cruz
Objective
Haverstraw, NY 10927
To obtain a position in a secure and well established company which allows for professional growth while
working
**************@*****.***
Employment History
Collections Agent
May, 2014 to Present Jackson Lewis, P.C., White Plains, NY
Work directly with collections analyst and collections coordinator
Performed collections calls to companies around the United States
Interact with companies via email and phone to make sure their outstanding bills will be paid
Use Excel to keep track of calls and payments made
Read invoices correctly and explain thoroughly to clients as to not give companies wrong information
Head Cashier
September, 2013 to May, 2014 A Matter of Health, Nanuet, NY
Hands-on experience in accepting payments from customers, giving change, and receipts
Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that
customers buy
Thorough understanding and proven record of counting money in the register at correctly
Manage and observe 15+ cashiers (made sure they were doing their job correctly, informed them of
new rules, new guidelines, new sales, etc.)
Compose schedule
Student Intern – Technical 1
June, 2013 to August, 2013 AT&T Labs Research, Middletown, NJ
Project Manager in support of Cycle Time Reduction Initiative
Developed Value Stream Map of current process utilized to implement IP Multimedia Subsystem
(IMS) component of AT&T Voice over Long Term Evolution (VoLTE) network (using MS Project and
Power Point Tools)
Collated project scope Change Request data and completed Pareto Analysis (using MS Excel) to
assist Six Sigma Black Belt Team in Root Cause Analysis
Actively Participated in all team meetings
Student Intern – Technical 1
July, 2012 to August, 2012 AT&T Labs Research, Middletown, NJ
Project Manager supporting various VoLTE projects
Tracked project deliverables against target completion dates & updated MS Project Work Breakdown
Structure (WBS)/master schedule; Tracked action item status
Worked with Change Request (CR) Board to organize meetings, prepare reference material;
Documented results and Time & Cost (T&C) estimates in master CR Review Log
Actively participated in all team meetings
Customer Service/Head Cashier
October, 2010 to July, 2013 Super Stop & Shop, New City, NY
Answer customer’s questions and comments
Advise management of customer complaints
Communicate information clearly and accurately to the customers (via phone and in person)
Analyze and improve front-end operations and procedures resulting in increased customer flow
Provide team with guidance, motivation, and discipline to consistently achieve customer satisfaction
Education
Bachelor of Science in Mathematics
May, 2013 Manhattan College, Riverdale, NY
Major: Mathematics
Math courses include: Abstract Algebra (1, 2), Calculus (1-3), Complex Analysis, Computer Science
(1, 2), Differential Equations, Foundations for a Higher Math, Linear Algebra (1, 2), Operations
Research, Probability, Problem Seminar, Real Analysis, Statistical Inference
Dean’s List Spring 2013
Advanced Regents Diploma
June, 2009 North Rockland High School, Thiells, NY
Average: 91.6%
Obtained honors roll each quarter
Member of the National Honor Society
References
References are available on request.
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