Dynamics CRM Functional Consulttant
Resume:
H ani Boutros, PMP
Mobile Phone: +1-416-***-****
Email: ****.***@*****.***
Home Address: *** ***** ***** *****, ***********, ON, Canada. L5W 1T3
Linkedin: http://www.linkedin.com/pub/hani boutros pmp/18/9b/245
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Hani Boutros, PMP
Profile
Microsoft Certified Professional and PMI Certified Project Management Professional, experienced in full life cycle CRM
implementations.
6+ years of professional experience as Microsoft Dynamics CRM Consultant, with focus in sales, marketing, and service areas,
possessing strong development background.
Expert in planning, designing, implementing, and deploying solutions based on Microsoft Dynamics CRM technology.
Seeking a position as a CRM Functional Consultant in an esteemed organization.
Work Experience
Company: OMS (Online Modern Solutions)
November 2013 – April 2014
Position: Senior Business Application Consultant
My roles & responsibilities as a Senior Business Application Consultant included:
Gathering and understanding client business needs for CRM software, comparing best system implementation
o
alternatives.
Defining and documenting business and functional requirements, providing technical validations and leading
o
design activities.
Customizing, configuring, supporting and deploying Microsoft CRM system solutions.
o
Key Projects:
Lagos Gate, Nigeria
o
Introduced to the Nigerian State a Citizens Relationship Management (CiRM) solution that handles Nigerian
Citizen Complaints and enables them to submit E Gov related Service Requests through an online portal, thus
saving a lot of time and paperwork for the Nigerian Government.
Ministry Of Youth and Cultural Development (MCYCD), UAE
o
Successfully handled all phases and aspects of a UAE Government CRM solution project, fulfilling UAE
Government strategic goal to enhance all business processes related to customer relations and interactions,
resulting in high Customer satisfaction.
Company: Link Development / OTVentures Subsidiary
December 2009 – October 2013
Position: Business Application Consultant
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H ani Boutros, PMP
My roles & responsibilities as a Business Application Consultant included:
Engaging in presales activities such as presentations to clients and potential clients, conducting efforts
o
estimation and preparing technical proposals.
Analyzing, understanding and documenting customer requirements.
o
Support and provide input to the technical design of solution components.
o
Configuring, implementing, supporting, deploying and migrating data into Microsoft CRM system solutions.
o
Conducting training sessions to customers, both end users and system administrators.
o
Key Projects:
Wadi Degla Real Estate
o
Successfully implemented a Sales Management Module that enabled Wadi Degla CRM users to manage all the
company’s Sales cycle of Real Estate Projects, Sales Persons’ Commissions and Bonuses, all in one place,
saving time and paperwork effort for the users, and automating contracts and reports generation.
Al Rayyan TV, Qatar:
o
Analyzed, designed, implemented and successfully delivered a Library Management System with archival
features, with barcode check in and check out media items capability, thus enhancing tracking and automating
reports generation.
Company: Link Development / OTVentures Subsidiary
December 2008 – December 2009
Position: Business Solution Developer
My roles & responsibilities as a Business Solution Developer included:
Research, design, and implement software solutions.
o
Develop unit tests and work with Quality Control members on solving the defects.
o
Construct design documents and documentation to aid maintenance and code reuse.
o
Key Projects:
Audit Log Portal:
o
A full audit trail of all changes to data in Microsoft CRM solution, including user actions.
Self Service Portal (SSP):
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Self Service Portal (SSP) is an online portal enabling submission, updating and tracking of Customer Cases
through direct integration with Microsoft Dynamics CRM.
Fax & SMS Add on:
o
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A generic SMS and Fax add on to the CRM solution that adds to Microsoft CRM the functionality of sending
direct SMS and Fax from within the CRM System.
Company: Link Development / LINKdotNET Subsidiary
November 2007 – December 2008
Position: Solution Developer
My roles & responsibilities as a Solution Developer included:
Development and deployment of web parts with Microsoft Office SharePoint Server (MOSS) 2007.
o
Developing an e Commerce web site and customizing Business Logic using Microsoft Commerce Server 2007,
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including Product Catalog, Orders and Checkout Processing, and Profiling.
Developing rich interactive applications using Silverlight technology.
o
Company: Link Development / LINKdotNET Subsidiary
July 2005 – August 2005
Position: Intern
Certifications
Project Management Professional (PMP)
PMP Number: 1607959
PMP Credential holder since: 19 May 2013
PMP Credential valid through: 18 May 2016
Microsoft Certifications
Credential Certification Version Date Achieved
Microsoft Certified Technology Specialist Dynamics Nov 30, 2010
Microsoft Dynamics™ CRM 4.0
Microsoft Certified IT Professional Dynamics Sep 28, 2009
Developer for Microsoft Dynamics
CRM 4.0
Microsoft Certified Professional Developer (MCPD) Jun 26, 2008
Web Developer
Microsoft Certified Technology Specialist Sep 02, 2007
.Net Framework 2.0, Web Applications
Microsoft Certified Professional Nov 09, 2005
MCP 2.0 Certified Professional
Microsoft Online Assessments Completed Successfully
Description Date Achieved
2011 Standard Sales Assessment – Customer Relationship Management Oct 17, 2011
2011 Presales Assessment – Customer Relationship Management Oct 14, 2011
H ani Boutros, PMP
Training
Course in Introduction to Visual Basic .NET Programming with Microsoft .NET – Course 2559 (2005)
•
Course in Programming with Microsoft ADO.NET – Course 2389 (2005)
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Course in Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET – Course 2310 (2005)
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Course in Programming with XML in the Microsoft .NET Framework – Course 2663 (2006)
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Course in Core Data Access Development with Visual Studio 2005 – Course 2541 (2006)
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Course in Core Web Application Technologies with Microsoft Visual Studio 2005 – Course 2543 (2006)
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Course in Querying Microsoft SQL Server 2005 With Transact SQL – Course 2778 (2006)
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Course in Implementing a Microsoft SQL Server 2005 Database – Course 2779 (2006)
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36 hour Project Management Professional (PMP) Exam Preparation Course – November 2012
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Achievements
“Team of the Quarter” in 2008 during my work in Link Development.
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“Team of the Quarter” in 2011 during my work in Link Development Business Solutions Division
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Skills
Soft Skills:
Strong presales experience and good presentation skills.
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Strong Business Analysis skills and documentation.
•
Microsoft Dynamics Sure Step Methodology.
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Strong interpersonal and communication skills
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Multi tasking with problem solving ability and an effective team player.
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Technical Skills:
Software Products: Microsoft Office, Microsoft Project, Adobe Photoshop.
Programming Languages: Java, Visual Basic .NET, C#, JavaScript, HTML, XAML, Transact SQL
.NET Framework, ASP.NET, ADO. NET, Active Directory, XML, XSL, LINQ,
Technologies: Silverlight, InfoPath, WCF, Microsoft SQL Server, Microsoft SharePoint Server
2007, Microsoft CRM 4.0, Microsoft Dynamics CRM 2011
Development Tools: Microsoft Visual Studio, SQL Reporting Services
Databases: Microsoft SQL Server
IIS Web Server, Microsoft Visual Source Safe, Microsoft Team Foundation
Others:
Server.
Education
Ain Shams University, Faculty Of Engineering Egypt
2002–2007
5
B.Sc. Computer Science and System Engineering.
Graduation Project: Multi Agent E Learning System. Using ASP .NET and SQL Server Database.
Grade: Excellent.
Languages
Arabic: Native / Mother Tongue
English: Fluent in Both Verbal and Written. IELTS credential holder with score 7.5
French: Fair / Basic Knowledge
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