Customer Service Manager

RETT WALTERS

B

**** ****** **. ***. * *

Florence, Al 35630

256-***-****

********@**.******.***

DUCATION

E

Athens State University, Athens, AL

Bachelor of Science, August 2012

Major: Management; Minor: Marketing

XPERIENCE

E

P. Walters Properties (August 2012 Present)

Florence, Alabama

Property Manager

• Perform background checks on prospective tenants

• Maintain eight residential properties in the Florence area

• Draft leases and documents for tenants

• Perform routine maintenance on an as needed basis

William’s Cleaners (July 2007 Present)

Florence, Alabama

Associate Manager

Run production for a local family owned dry cleaning service

•

Provide customer service and procession customer complaints and concerns

•

Manage cashiers for three stores, ten total employees

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Deliver products in a timely manner

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ENIOR CLASS PROJECT

S

Athens City Council/Athens State University

Athens, Alabama

Marketing Research Class Project Team Member (January 2012 May 2012)

• Researched non profit organizations that received funding from the city of Athens

• Interviewed the directors of several non profit organizations

• Analyzed budgets, IRS forms, economic and societal impact on community

• Made recommendations to the Athens City Council regarding which non profits should continue to

received funding

KILLS

S

• Proficient in Microsoft Office: Word, Excel, PowerPoint, Access

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