Sales Quality Assurance
Resume:
ANNIE GAUGER
*** ***** ** *****, *********, United States 262-***-**** ***.********@*****.***
PROFESSIONAL EXPERIENCE
WALGREENS, HARTLAND, WISCONSIN UNITED STATES
S.F.L., Jan 2014 – present
Oversee activities directly related to making products or providing services.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal
achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan store layouts or design displays.
Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
Identify potential for loss and develop strategies to eliminate it.
Analyze retail data to identify current or emerging trends in theft or fraud.
Collaborate with law enforcement to investigate and solve external theft or fraud cases.
Maintain documentation of all loss prevention activity.
Train loss prevention staff, retail managers, or store employees on loss control and prevention measures.
Perform cash audits and deposit investigations to fully account for store cash.
Review loss-prevention exception reports and cash discrepancies to ensure adherence to guidelines.
Identify potential for loss and develop strategies to eliminate it.
INCREDIBLE TECHNOLOGIES, ARLINGTON HEIGHTS, UNITED STATES
Quality Assurance Engineer, May 2006 – Jul 2011
Design test plans, scenarios, scripts, or procedures.
Test system modifications to prepare for implementation.
Develop testing programs that address areas such as database impacts, software scenarios, regression testing,
negative testing, error or bug retests, or usability.
Document software defects, using a bug tracking system, and report defects to software developers.
Identify, analyze, and document problems with program function, output, online screen, or content.
Monitor bug resolution efforts and track successes.
Create or maintain databases of known test defects.
Plan test schedules or strategies in accordance with project scope or delivery dates.
Participate in product design reviews to provide input on functional requirements, product designs, schedules, or
potential problems.
Document test procedures to ensure replicability and compliance with standards.
Update automated test scripts to ensure currency.
Install, maintain, or use software testing programs.
Provide feedback and recommendations to developers on software usability and functionality.
EB GAMES / GAME STOP, ARLINGTON HEIGHTS, UNITED STATES
Store Manager, Sep 2002 – Apr 2006
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and
administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Provide current and prospective employees with information about policies, job duties, working conditions, wages,
opportunities for promotion and employee benefits.
Analyze statistical data and reports to identify and determine causes of personnel problems and develop
recommendations for improvement of organization's personnel policies and practices.
Prepare and follow budgets for personnel operations.
Analyze training needs to design employee development, language training and health and safety programs.
Conduct exit interviews to identify reasons for employee termination.
Oversee the evaluation, classification and rating of occupations and job positions.
Implement or monitor processes to reduce property or financial losses.
Conduct store audits to identify problem areas or procedural deficiencies.
Identify and report merchandise or stock shortages.
Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
Prepare written reports on investigations.
Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag
systems, or locks.
BEST BUY, DOWNERS GROVE, ILLINOIS UNITED STATES
Operations Manager, Jun 1998 – Sep 2002
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan store layouts or design displays.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Set goals and deadlines for the department.
Acquire, distribute and store supplies.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such
as supply changes or the disposal of records.
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Conduct classes to teach procedures to staff.
Dispose of, or oversee the disposal of, surplus or unclaimed property.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Receive, record, and bank cash, checks, and vouchers.
Comply with federal, state, and company policies, procedures, and regulations.
Reconcile or note and report discrepancies found in records.
Perform general office duties such as filing, answering telephones, and handling routine correspondence.
Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks,
or other forms of payment to banks.
Prepare and process payroll information.
EDUCATION
WHEATON NORTH HIGH SCHOOL,, UNITED STATES
COLLEGE OF DUPAGE,, UNITED STATES
ADDITIONAL SKILLS
Technology knowledgable
Computer proficient
Detail oriented
Fast learner
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