Customer Service Project Manager

Toya L. James

**** ****** **** *********, ** ****4 ? Home: 614-***-**** ? Cell: (614)

***-**** ? ****.*******@*****.***

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PROFILE

Senior Industrial Engineer/Project Manager with a strong business focus and

passion for delivering outstanding results, innovation and customer

service; proficient at analyzing data, driving cost savings and growth of

company revenue, performance, transportation and project management by

providing Supply Chain Management and Lean Manufacturing competencies.

Skilled in full cycle project managing, planning, execution, monitoring and

resource balancing skills with ability to support multiple simultaneous

projects. Seeking a position that focuses on project management and

continuous improvement in the areas of process efficiency, labor and

transportation management.

SKILLS AND QUALIFICATIONS

* DSU (Dynamic Space Untiliztion by HKS), COFS (Computerized Order

Filling System)

* AutoCAD, Arena Simulation Software, What's Best Simulation, Visio,

Statistical Analysis

* Process improvement methodologies (Six Sigma, DMAIC, Kaizen, Lean,

Value Stream Mapping, Pipeline Best Practices, Kanban, Visual

Workplace)

* RedPrairie (Inventory Management), ASK/CA Manman a ERP (Enterprise

Resource Planning) system,

* Microsoft Office: Access, MS FrontPage, HTML, Excel, Word Processing,

MS Project, Lotus Notes

* DePICT Project Management, Team Building and Leadership skills.

* Exceptional analytical, technical, planning, organization and creative

problem solving skills.

* Ability to interpret information, develop, recommend and implement

solutions while maintaining budget.

* Detail oriented with a proven ability to prioritize multiple

objectives in a dynamic environment with constantly shifting

priorities.

* Ability to clearly and effectively communicate (oral/written) to all

levels of employees and management

* Ability to learn and quickly comprehend new concepts.

PROFESSIONAL EXPERIENCE

06/2010 to Present

JCPenney LOGISTICS - 5555 Scarborough Blvd, Columbus, Ohio 43232

SENIOR INDUSTRIAL ENGINEER

* Conducted and/or participated in engineering studies and activities

relating to all phases of Supply Chain Operations, including lean

design, model analysis, space utilization, flow, materials handling

systems and equipment.

o Performed studies to develop job specific engineered work

standards and associated pay-for-performance recommendations for

supply chain facilities

* Lead store-level performance diagnostics and process analysis to

identify opportunities and gaps to industry best practices

* Partner with leaders at the store, district, region, and home office

to understand user needs and priorities

* Directly responsible for project management; researching the latest

technology, calculating cost benefit analysis, preparing project

documents and implementing the projects.

* Managed expenses to a project budget and installation to a project

timeline.

o This includes but is not limited to material handling equipment,

capacity analysis, layout design, process flow layout, process

methods or packaging materials for improved efficiencies and

alignment of processes for each facility.

* Implemented processes to assure logistics centers are compliant with

building codes, OSHA and federal regulations, factory mutual insurance

requirements, workers' compensation insurance recommendations and

environmental issues

* Oversee productivity audits to ensure optimal work methods and

procedures are employed using statistical analysis, computer

simulation, mathematical modeling, and work measurement

* Evaluates and design new layouts for facilities by completing

throughput analysis and making recommendations for changes.

* WMS applications, MHE specification/selection, time studies and labor

standards development.

10/2013 TO Present

TEMPORARY SUPPLY CHAIN SUPERVISOR

* Supervised up to approximately 40 associates in assigned functional

area in accordance with established priorities and procedures

* Responsible for maximum productivity and accuracy of performance while

being consistent with business and customer service objectives and

inventory control procedures

* Responsible for work flow analysis and making necessary adjustments to

meet daily objectives.

* Analyzed operations and resolved daily problems while suggesting long

term improvements.

* Communicated with assigned associates and leadership to assure

positive associate relationships and establish a proactive associate

problem solving process.

* Insured adherence to applicable safety and compliance codes

* End-to-End Distribution Center knowledge (Receiving, Put to Location,

Active Pick, Shipping) with the ability to apply WMS application

* Wide range of technology knowledge in the DC including WMS & LMS

* Experience with RF Technology, automation and retail

01/2009 to 04/2010

GAP INC. DIRECT - 6001 Green Pointe Dr S, Groveport, Ohio 43125

SENIOR PROJECT MANAGER

* Designed basic and/or standardized work methods, processes and flow

that identifies root causes or reoccurring issues; estimates time and

cost to overcome those issues and leads efforts for effective change.

* Project management support for capital investments, infrastructure

improvements, process improvements and implementation of special

project work.

* Established engineering standards with allowable hours for any

measurable environment.

* Supported the maintenance of Labor Management production systems

ensuring accurate goal times.

* Worked with business partner to maximize asset utilization by

developing cost estimates for new business ventures.

* Analyzed business processes to reduce physical, systemic and

operational steps to reduce time and/or labor cost.

* Analyzed existing processes to recommend changes to improve cost,

accuracy and speed

* Identified opportunities/capital projects for improvement based on

identified best practices and facilitate the implementation of such

practices across Gap, Inc. supply chain to enhance the overall

facility performance.

* Evaluated and designed new layouts for facilities by completing

throughput analysis and making recommendations for changes.

* WMS applications, MHE specification/selection, time studies and labor

standards development.

* Proven track record of meeting objectives on-time and on-budget

* Experience managing vendor relationships and understanding of standard

practices

* Lead strategic planning efforts to support business growth and ndw or

emerging brands

* Conceptual design of new processes and equipment, including estimates

of equipment cost, productivity and capacity.

04/2007 to12/2008

EXEL - 570 Polaris Parkway, Westerville, Ohio 43082

PROCESS ENGINEER

* Areas of focus: solution analysis, quality, continuous improvement,

project management, system and operations processes, transportation,

network services and customer service

* Worked as a Project Manager accountable for:

o Understanding the project management process and using the

available tools

o Understanding customer's requirements

o Planning project deliverables and execution

o Escalating project issues to Project Sponsors as needed

o Understanding and managing scope change

o Communicating project status to Stakeholders, Sponsors, and the

Project Team

o Leading the project team to successful completion

* Created baseline shipping productivity rate for process improvement

workshop resulting in increased productivity and a $400K savings for

customer

* Created Labor Management Toolbox for several Chemical/Industrial Sites

* Led and supported the ongoing development and growth of business

processes and logistics operations of 3PL through continuous improvement,

best practices, evaluation of operations/transportation and supply chain

for optimization, analysis of business trends and data for opportunities

and improvements

* Supported projects that focused on Process improvement,

transportation/network/facility design modeling and managed

transportation & labor solution sets,

* Roll-Out 7 Values to 34 Sites in the Auto/Chemical/Industrial Sector

* Analyzed Global Metric Scorecard for continuous improvement

opportunities

MARS PETCARE US, 5115 Fisher Rd, Columbus, OH 43228

10/2006 to 03/2007

SENIOR INDUSTRIAL ENGINEER

* Reported GSV, NSV, MAC, $/Tonne and other scorecard targets Periodically,

Quarterly and Annually

* Worked collaboratively with Demand Planning to provide Annual and ongoing

Customer Forecasting

* Maintained Production Planning Parameters Schedule - Operating Capacity

* Maintained the Manufacturing Capacity Plan and Shutdown Calendar

* Maintained The A30 - Supply Chain Performance Reporting

* Analyzed all cost justifications and capital project request

* Maintained Inter-company Cost Estimates and Pricing

* Maintained Quarterly Divisional Activity Reporting

* Site Supply and Machine Metrics Coordinator

* Created Purchase Orders using Manman

* Covered Production Shift as Operations Manager

* Interviewed, Hired and Managed Summer Interns

06/2001 to 10/2006

INDUSTRIAL ENGINEER

* $527K Annual Cost Savings and 9% Reduction in rejects by assisting with a

Black Belt Six Sigma Project

* $100K Annual Cost Savings - via Commodity replacement; Cost

Analysis/Asset Reduction Savings

* 44% Decrease in Changeover Time

* $325K Cost Avoidance - Job evaluations; Time Studies

* Conducted & coordinated studies and analysis to identify and quantify

opportunities or shortfalls in value stream operational and/or direct

cost financial performance.

* Provided analysis and data on bottleneck capacity for process functions

and evaluated capacity constraints

* Analyzed and Evaluated Manufacturing Practices from the standpoint of

Work Simplification value analysis, workstations and methods analysis.

* Assisted with Machine Downtime Issues, trouble shooting and providing

assistance to determine root cause, implement solutions and maximize

throughput.

* Analyzed data to drive Continuous Improvement, Business Savings, Growth

opportunities and Project Justifications

* Collected, analyzed and reported key performance indicators at value

stream level

EDUCATION & TRAINING

* Six Sigma, Columbus, OH, 2011

o Certified Green Belt

* Ohio Dominican University, Columbus, OH, 2010

o Masters of Business Administration

* The Ohio State University, Columbus, OH, 2002

o Bachelor of Science in Industrial and Systems Engineering

HONORS & ACTIVITIES

* Creative Workplace Committee Team Member

* The Ohio State University Alumni Association Inc.

* Kroger Superstar Program - Academic Scholarship Recipient

* The Ohio State University Young Scholars Program - Academic

Scholarship Recipient

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