Customer Service Sales

TERESA (TERRIE) GARCIA

**** ******** ***** ***** *****, CA 91709

Cell: 909-***-**** E mail: *********@***.***

CAREER FOCUS

Highly qualified and results driven professional with solid interpersonal, communication, and problem solving

skills. Adept at providing exemplary customer service, mentoring, and achieving all company goals and

objectives. Energetic and goal oriented with an impressive performance record and well rounded background in

optimizing internal performance. I’m currently seeking a position in Sales Support/Customer Service which will

utilize all skills, abilities, and areas of expertise as follows:

Account Management Campaign Management Creative Problem Solving

Customer Service Customer Assessment Strategic Negotiations

Customer Retention Relationship Building Record/File Maintenance

Product Knowledge Program Development Administrative Support

PROFESSIONAL EXPERIENCE

IWCO Direct – Downey, CA May 2002 – March 2012

Direct Marketing Solutions Provider for Customer Acquisition, Loyalty, and Engagement Programs

(formerly Transcontinental Direct, CC3 and Pacific Communications)

Results focused professional in new business development and maximizing technology growth

Managed internal implementation of client programs

Managed all aspects of the day to day production in a very fast paced industry

Actively managed cost saving

Introduced new products and services

Generated client and prospect proposals

Scheduled client projects with production staff

Reviewed client Purchase Orders for accuracy

Reviewed and approved all invoicing

Provided client reporting as needed

Interacted with Clients/Prospects to educate them on company products and services

Account Management with proven track record of quickly generating over quota sales within complex sales

cycles

San Antonio Winery – Ontario, CA October 2013 – Present

Wine and Gift Store Sales

Maintain and buy Gift Store items

Open/Close Store – including revenue

EDUCATION/TECHNICAL SKILLS

Diploma Covina High School

Dale Carnegie: Human/Customer Relations

Various Seminars: Negotiations/Closing/Leadership/Cold Calling

Proficient in MS Office (Word, Excel and PowerPoint)

Contact this candidate