Customer Service High School
Resume:
Stefani N. Morris
Overland Park, KS 66212
OBJECTIVE:
Sociable, hard-working team player looking to switch fields and enter into a friendly, growth
oriented company with advancement opportunities.
EDUCATION:
• Shawnee Mission South High School 2007-2011
Awarded Diploma
• Johnson County Community College 2011-2012
EMPLOYMENT HISTORY:
World Recovery Service
February 2013- August 2013 Collection Agent
• Collect payments on past due overdrawn checking accounts for banks
• Make a list of account numbers that need to be followed up on
• Answer telephone when customers call in
• Send validation letters to customers
• Set up payment plans on credit/debit cards or through Money gram
• Request receipt of payment letter(s)
Plaza Ford Ideal
February 2012 – Feb 2013 Customer Service Assistant Manager
• Receive orders for services.
• Greet customers and discuss with them the type, quality and quantity of merchandise.
• Compute charges for merchandise or services and receive payments.
• Answer telephone to provide information.
• Keep records of transactions.
• Tag articles of merchandise to be sent off to the dry cleaning plant.
Village Presbyterian Church Child and Family Development Center
January 2009 - December 2011 Daycare Provider
• Prepared daycare room for daily activities and greeted parents upon arrival.
• Helped direct activities of daycare center to promote social, physical, and intellectual growth.
• Helped maintain children’s hygiene: diaper changes, hand washing, clean clothing, etc.
• Reviewed daily meal plan and prepared breakfast, lunch, and snack at appropriate times.
• Communicated child’s daily activities to parents at pickup time.
• Prepared the daycare room in preparation for the following day.
• Attended monthly staff meetings in respect to future facility improvements.
Chuck E Cheese
May 2010 – August 2010 Cashier/ Kid Check Attendant
• Utilized suggestive selling techniques to guests.
• Explained to guests the different menu items available.
• Processed cash transactions.
• Assisted guests with merchandise items.
• Welcomed all guests with a smile.
• Explained how everything worked to first-time guests to ensure customer satisfaction.
• Utilized the unique Kid Check system to ensure all guests that came together left together.
References Submitted Upon Request
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