Sales Customer Service

* ****** ****** **

Denise Flight

******.******@******.***

Mobile 077********

Home 013**-******

Personal Statement

I am a Business Professional I have significant experience in the multi disciplines and

processes involved in running a business successfully. I have a high work ethic, excellent

inter personnel skills and the ability to take instruction as well as provide leadership as

required. I enjoy being challenged and taken out of my comfort zone I have worked within

diverse industries from logistics, working within the transportation of goods Uk and Europe

to the oil and gas industry, supplying technical equipment, offshore services and bid reviews

and have adapted easily. I always work well under pressure.

Skills:

• Internal Sales Management

• Bid Review and Production Contract Conformance for Packing & Shipping including

Import/Export

• Sales & Purchase Ledger, Credit Control, Bank Reconciliation

• Purchasing

• Communications – written & verbal.

• Sales Cold calling Visiting clients agreeing tariffs and customer care

• Problem solving.

• QuickBooks, Sage Line 50

Experience

2012– Present Safe Fire & Gas Ltd -Internal Sales Manager

• Customer experience from enquiry to shipment for technical products within the oil

and gas industry.

• Quotations including spare part control adding value to sales enquiry

• Coordinate after Sales Service & Commissioning, arranging offshore visits including

travel/accommodation.

• Client Satisfaction Surveys & Feedback (per ISO 9001 Quality Certification).

• Sales Promotion Follow up.

• Quick Books

……/

2010 – 2012 Bartrums Road Services- Business Development Manager

2 Denise Flight CV

• Researching for new customers, cold calling and arranging visits to new customers

typically 3 visits per day

• Proposals

• Tariff management

• Field problems

• Customer Service.

• Account management

• Problem Solving

.

1996 to May 2010 Flight Transport-Accounts

• Company Accounts (P&L) management

• Managing Factoring account

• Payroll Sage Line 50

• Key Customer Account Management including Sales Related Activities and Visits.

• Personnel Management including Interviewing, Induction, hiring, disciplinary,

compliance with lawful and company process procedures & staff training. (NB: I was

a shareholder in this business).

1993 – 1996 : (Career Break for Children)

1984 – 1993 2 x junior roles in administration details on application

Education:

1980 – 1984: The Rickstones School, Witham Essex – Business Training Courses

Qualifications:

O Levels: Mathematics, English, History, Science/Biology

Post School Courses: Quick Books; Sage line 50; Xerox; MSA Safety Products Course

(Glasgow)

General Monitors Product (Macclesfield) Sales training including telephone and visit

protocol.

Internal Course Contract Management/Risk for Managers (W.I.L.D)

References: Personal & Professional can be provided upon application.

Personal Interests: Outdoor activities including walking, reading cooking and golf

END

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