Customer Service Human Resources

Marina Avrutskaya

***********@*****.***

925-***-****

Summary of Qualifications

• Fluent in Russian (speaking only, with some reading and writing, experience in translating)

• Prior Customer Service Experience (6 years+)

• Ability to work independently and/or with a team

• Excellent Organization Skills and attention to detail

• Basic office skills- phone answering, responding to emails and correspondence and greeting

clients and visitors

Skills

• Microsoft Office: Word, Excel, PowerPoint, Outlook and QuickBooks

• Can use both PC and MAC

• Working on groups projects and keeping up with all the work from beginning to end

• GoogleDocs- uploading and organizing files

• Basic Bookkeeping skills

• Setting Schedules

Education

Golden Gate University Graduation August 2014

Masters- Human Resources

San Francisco State University Extended Learning Completed Spring 2009

ABA Approved Paralegal Certificate

San Francisco State University Completed Spring 2008

Bachelor's in Communication

Professional Experience

S&M Business Consulting Inc. Currently/ Seasonal - Started 2013

Human Resources/ Bookkeeper Walnut Creek, CA

• Bookkeeping

• HR Research and Consulting

• Administrative Work

Action Figures, LLC On Call - Currently Employed

Convention Staff Moscone Center San Francisco, CA

Customer Service 2008 to Currently

• Greeting Customers and Clients

• Assisting with registration for the event

• Directional

Law Office of Melissa Polk- Family & Bankruptcy Law September - Dec. 2011

Legal Assistant- Intern/ Nonpaid San Francisco, CA

• Responding to Emails, phone messages and correspondence

• Organizing Files

• Calendaring

• Light Bookkeeping

Office of Marina Serebryanaya- Immigration Law January- March 2011

Office Assistant/ Temp San Francisco, CA

• Assisting with turning the office Green (scanning and uploading files to the computer and

organizing them by client or business)

• Immigration Research and filling out immigration forms online

• Responding to client emails and correspondence

• Greeting clients

• Postage sending and receiving

Kerosky & Associates, Immigration Law July - December 2009

Paralegal Internship San Francisco, CA

• Researching countries for clients regarding current country problems in their country

• Writing briefs

• Responding to Correspondence

• Light translating for Russian clients

• Organizing files and documents for trials

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