Sales Inside
Resume:
Janet Swanson
909-***-**** (H)
602-***-**** (M)
Upland, CA. 91786
Summary of Qualifications
Detail-oriented Inside Sales Specialist with extensive experience in sales
of metals. Exceptional sales acumen with strong organizational skills,
sound judgment in establishing priorities and making decisions. Able to
build upon profitable network of vendors and suppliers to generate
significant cost savings. Willing to learn and face new challenges -
assimilate new concepts and ideas quickly and effectively. Computer
knowledge includes SAP, Oracle, MS Outlook, MS Windows, MS Office Suite
including Word, Excel, and PowerPoint.
Key strengths include:
Sales Strategies Purchasing/Procurement Customer Service
Client Relationship Price Negotiations Quality Assurance
Management
Goal Setting/Profit Trend Identification Order Entry
Maximization
Webinar conference calls Supply and Demand Contract negotiations
Professional Experience
Endura steel - 17671 bear valley rd., Hesperia, ca.
02/2014 - 05/2014
Inside Sales
Intake customer's both in person and all other means of contact.
High volume of walk in customers, as well as phone in inquires. Set up
quotation requirements, work up price quotation, contact supplier's when
items needed are not in stock. Enter orders. Complete customer care.
Work to grow customer base and reach customer's greatest potential as to
their needs.
Consider and assess all customer needs and requirements to further grow
business interests.
Work closely with operations and purchasing, to assure all customer's needs
are met.
Staffing Network - Ontario, CA. 91764
10/2013 - 11/2013
Inside Sales - Wallner Tooling (Temporary Position)
Support sales requirements and maintain customer base, for manufacturing
clients.
Assure all orders are entered accurately. Close, bill, and follow through
to keep customer confidence, up. Captured client specifications, pricing,
and customized packaging needs accurately.
Maintained customer base and assisted with customer growth and development.
Generate pick tickets, packing slip to closed out orders. Review and
invoice all orders.
aJILON pROFESSIONAL sTAFFING, West Convina, ca. 91790
7/2013 - 9/2013
Inside Sales - NDC - Irwindale, CA.
Work to maintain customer satisfaction. Used Oracle to (Temporary
Position) enter orders and capture data.
Worked closely with all departments, to assure customer's needs are met
with their equipment requirements.
Reviewed parts and inventory for sensor parts requirements. Work with
purchasing department to build customer confidence.
Kept up to date with industry requirements, needs, and demands, focusing on
customer needs. to ensure requirements were met.
Worked with customer drawings, designs and standards, work up price quotes
and enter orders.
Heraeus Materials technology N.A., LLC - Chandler, AZ 6/2012 - 11/2012
Inside Sales Global Specialist
Performed inside sales in thin-film division, which develops and
manufactures high purity coating materials and sputter targets. Used SAP
to enter orders and capture data.
Worked closely with international division, maintaining a strong working
relationship with sales contacts in Japan, Singapore, and Taiwan.
Reviewed precious metals market pricing on daily basis, and entered
information into accounting system to capture buy/sell amounts on customer
orders.
Kept up to date with industry requirements, needs, and demands, focusing on
customer needs. to ensure requirements were met.
Worked with customer drawings and specifications, set up new formulas,
entered current price structures and quote letters into database, and
expedited orders to ensure customer needs were met.
Closely monitored levels of precious metals and made weekly adjustments to
assure customer accounts were maintained for required development of order
fulfillment.
Integrity Staffing Solutions - Phoenix, AZ 10/2011 - 12/2011
General Warehouse - Amazon (Temp/Seasonal Position)
Provided diverse support in fast-paced, high-pressure environment during
high-volume holiday season.
JobBrokers - Phoenix, AZ 1/2010 - 9/2010
Inside Sales - Hydro Aluminum (Temporary Position)
Supported aerospace and manufacturing clients, including in the solar power
industry, for this aluminum extrusion manufacturing company.
Worked closely with outside sales to set up new accounts on a timely basis.
Captured client specifications, pricing, and customized packaging needs
accurately in SAP.
Maintained customer base and assisted with customer growth and development.
Closed out orders in system to automatically generate invoices within
specified time frame.
Castle Metals - Phoenix, AZ 8/2000 - 4/2009
Inside Sales
Handled inside sales activities for a high-volume metal products
distributor serving aerospace and manufacturing clients including
Honeywell.
Managed the company's largest account in Arizona and among the top 3
nationally, handling 50+ client requests per day.
Monitored market situation and determined pricing on customer orders, which
increased profits.
Identified new sources and built upon a network of key industry contacts in
distribution areas to obtain the best price for outsourced products.
Reviewed customer needs and project requirements, sourced and located
materials, and prepared competitive pricing analyzes.
Developed a profitable client base with a service center approach.
Tracked time cards and purchased office supplies for 3-person office.
Capital Metals - Phoenix, AZ 11/1999 - 4/2000
Inside Sales
Recruited to oversee customer inquiries. Consistently provided exceptional
services from initial call through order completion
Note: Company went out of business.
EMJ (Jorgensen Metals) - Phoenix, AZ 4/1994 - 11/1999
Inside Sales
Worked in a self-directed environment to support client accounts.
Managed high-volume customer calls, providing optimal service to 50+
callers per day.
Increased product sales through researching and implementing creative
pricing structures while maintaining quality business relationships.
Determined mark-up on product, increasing % to improve margins.
Assisted in calculating annual goals for the branch.
Education & Professional Development
University of Phoenix - Phoenix, AZ
Bachelors Degree in Business Management
ISO 9000 Auditing Procedures
Sales/Marketing Strategies
Investment in Excellence
Team Leadership
Dale Carnegie Training
Business Writing
Contact this candidate