Customer Service Representative

I ndia McGowan

**** ******* **** ******, ** ***** ● 919-***-**** ● i ****.*******@*****.***

PROF I LE An enthusiastic, goal oriented self-starter seeking a t ransition into Customer Service or

A dministrative role. Strongly interested in a position that will utilize, and enhance the current skillset

gained through academic and work experience. With more than four years of customer service and

administrative experience, I th rive off of providing exceptional support to customers and fellow staff alike.

Possess strong commitment to individual and team based dynamics while maintaining positivity and

r apport with customers, employers and fellow employees. Experience creating & managing budgets.

M icrosoft: PowerPoint, Excel, Word, Access, Outlook, Publisher programs; SharePoint, and data entry

p roficient.

EXPER IENCEAquila Ltd Health & Fitness Solutions

H yattsville, Maryland

Senior Health & Fitness Specialist February 2013 – Present

• Perform data entry to maintain member files in HealthCalc software database.

• Create informative documents via M icrosoft Office programs to communicate weekly health

s tratifications and various customer programming opportunities.

• Maintain confidential client health history records; Member management including email updates &

reminders. Administrative duties including: directing phone calls/emails, filing, faxing and

appointment scheduling.

Progressive Casualty I nsurance Company Riverview, Florida

Exercise Specialist May 2012- February 2013

• Conducted 3-5 personal t raining sessions per day, ensuring exceptional customer service by

maintaining strong attentional to detail in each individual and their specific goals.

• Planned and promoted programs implemented by office management team to ensure adequate

participation and retention.

• Created incentive programming to increase member monthly participation ensuring steady retention

r ates.

East Carolina Recreation & Wellness Greenville, North Carolina

Customer Service Representative, and Office Administrator, Facility Manger June 2010- May 2012

• Supervised 40+ staff at the university’s 100,000 square foot facility.

• T rained and mentored 15 new employees in customer service, administrative and management positions

t hroughout the facility to guarantee thorough capability.

• Administrative support by maintaining member files, membership sales, payment records, account

charges, & calendar management.

LEADERSH IP • 2014- Currently leading over 200 employees at The Center for Disease Control and

P revention’s (CDC) “Healthiest Center Institute Office (CIO)” annual program.

• 2012-Created the “Progressive Olympics” recreation event that had vast interest and part icipation of

over 50 members and employees.

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• 2012-Only intern hired to become part of the Progressive Exercise Specialist team based off of

performance, professionalism, and dedication shown during internship.

• 2011-2012 President of East Carolina University’s Women’s Rugby, leading over 30 student athletes.

• 2011-2012 Selected to be one of 15 members for the Club Sports Advisory Board.

• 2010- Inducted into the National Society of Collegiate Scholars, fewer than 10 percent of university

s tudents selected.

EDUCAT ION East Carolina University- B.S. Kinesiology

G reenville, North Carolina ACSM Health Fitness Specialist

Tampa, Florida

CPR/AED/First Aid

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