Customer Service Pvt Ltd
Resume:
Curriculum Vitae
[pic]
Swapna Dodda
System Administrator
Mobile:
E-mail :
************@*****.***
CAREER OBJECTIVE:
To be a part of a Professionally Managed & Lucrative
Organization where there is individual growth along with growth of the
Organization with scope for a challenging career, opportunity for learning
and strive for excellence.
EDUCATIONAL QUALIFICATION:
* B. Tech in Electronics & Communication Engineering from JNTU.
* Diploma in Electronics & Instrumentation from Govt. Polytechnic.
CERTIFICATIONS:
* MCITP in Windows Server 2008 Active Directory, Configuring in 2013.
* VTSP-DV5 in VMWARE.
TECHNICAL SKILLS:
SERVER OPERATING SYSTEMS : Windows 2003 and 2008,VMWARE ESXi
NETWORKING : Configuring Routers,
Switches, Firewalls.
Work Experience :
Over 5+ years of Experience into System Administration and presently
working with Datasoft Comnet Pvt Ltd,Hyderabad.
1. System Admin at Datasoft Comnet Pvt Ltd, Hyderabad from Sep'13 till
date.
2. Tech Support Engineer at Rashi Peripherals Pvt Ltd, Goa from Sep'12 to
June'13.
3. Tech Support Manager at Artek Systems Ltd, Goa from Jan'11 to Mar'12.
4. Technical Coordinator at NIO, Goa from Jul'10 to Dec'10.
5. Lab Technician at AKITS, Kothagudem from Oct'07 to July'10
Company : Datasoft Comnet Pvt Ltd
Duration : Sep'13 till date
Designation : System Admin
Job Profile:
* Comprehensive experience in managing the pool of 15 servers which
includes on remote sites, active directory management & clean up
* Thorough experience in setting up network infrastructure including
router configuration, L3 switches, Cyberoam firewalls, Cisco Iron port
Proxies, Zone Director 1100, Access point in bridge mode, repeater
etc.
* Implementation and administration of DNS, DHCP, NAS, SAN, Exchange
Server,FTP
* Possesses expertise in anti-virus server installation and client
deployment of Symantec endpoint protection
* Hands on experience working with Active directory, and network drives-
SAN, NAS.
* Implementation and administration of Backup software's using Symantec
backup exec, Netback up
* Installation and administration of Windows Servers 2003, & 2008
* Monitoring software's like whatsupgold, Cisco network assessment(CNA)
* Experience on replication issues of EMC SAN, Qnap Nas
* Configuring Blade servers & clustering concepts.
* Experience on WSUS server, storage servers
* Deployment of Vsphere Vcenter servers, ESX servers
* P2V, V2V conversions by using VMware converter.
* Configuration of HA, DRS and Resource Pool.
* Creating and Managing Virtual Machines and Templates.
* Managing VMware ESX Hosts by using Virtual Center
* Configured Resource Pool, Alerts, Alarms, NTP.
* Working on E-Helpline tool to track Customers Calls Service, Remote
calls Issue, Service Request and Incidents.
Company : Rashi Peripherals Pvt Ltd.
Duration : Sep'12 to June'13
Designation : Tech Support Engineer
Job Profile :
* Validate RMA's of all products (Asus, Net gear, Logitech, IBM, etc)
and assist with processing.
* Communicating with Central Organization team for pending calls.
* Install and Configure of AD, DNS,DHCP server and attending if any kind
of the problems occurred in windows 2003 & 2008 servers
* Evolving, managing users and groups on active directory.
* Backup/Restore - Daily / Weekly / Monthly through third party
software.
* Providing back up to active Directory and associated components on all
domain controllers.
* Configuring and managing standard group policies
* Hands on experience on creating users, computers, groups in AD server
and assigning permission to share folders for the users in FILE server
* Resetting user name and passwords if user account gets lock
* Handle problems related to outlook issues.
* Resolving the Disk space issues and performance issues of servers.
* Solving the Client side mail related issues like configuring outlook
profile, setting out of office replies, and permission delegation
etc...
* Troubleshoot server hardware and software issues and escalate
accordingly Install & Configure Routers, Modems
* Planning and implementation of Networks using Bus, Ring Topologies.
* Upgrading firmware for 3G routers, switches.
* Troubleshoot network system though RDP
* Upgrading latest windows patches and service packs for application and
operating systems respectively
* Remote Administration using terminal services, VNC, Log me in rescue
and Team viewer
* Deploying and troubleshooting Symantec Antivirus, Kasperskey
Company : Artek Systems.
Duration : Jan'11 to Mar'12
Designation : Tech Support Manager.
Job Profile :
* Service Calls logging and monitoring the status of calls.
* Managed with 15 Service Engineers as a Team Leader.
* Assigning calls to Engineers. Providing Technical training to team.
* Generating reports as per company requirement [MIS reports (Sales
reports, Engineers
* Reports, Budgets and project status).
* Taking Monthly & yearly reports of Engineers-guiding them accordingly
to improve their performances
* Coordinating with Vendors for all types of issues on servers and
network devices.
* Providing L1 server technical support.
* Deploy and configuring PCs, Workstations and Laptops.
* Installation of all types of OS windows (Windows XP/VISTA/ Windows 7/
2003 and 2008) and Linux.
* Implementation and maintenance of LAN Network
* Installation, configuring and managing of Active Directory Service in
Windows 2003 and 2008 Servers.
* Configuring outlook, creating folders, backup .pst files and restore.
* Troubleshoot mail accounts, outlook express.
* Installing and configuring network printers like HP, Lexmark and
giving permissions to users.
* Data recovery through kernel, recovery my files
* Solving desktop quires using ticketing process.
* Installation and configuration of LAN, WAN and wireless networks with
active Components such as routers, switches, firewalls, modems, access
points, repeaters etc
Company : Ozone Info Engineering Pvt Ltd
Client : NIO
Duration : Jul'10 to Dec'10
Designation : Technical Coordinator
Job Profile:
* Respond to all incoming calls to the help desk.
* Answer questions and resolve simple requests.
* Identify complex requests and forward to appropriate analyst.
* Monitor call management system to ensure SLA is met.
* Ensure that customer service engineers are assigned to calls
* Determine urgency call and schedule to appropriate engineer
* Note the recurring technical problems and find permanent solutions
against it.
* Ensure regular inspections and maintenance checks are conducted
* Oversee the installation, up gradation and repairing functions
* Escalate urgent service needs to management.
* Provide training to engineers as needed
.
Company : AKITS.
Duration : Oct'07 to July'10
Designation : Technician
Job Profile:
* Assembling, Installation, Troubleshooting for all types of Desktop,
Laptop, Printer and Scanner
* Installation and Configuration of Windows XP/7/2008
* Installation, configuration and maintenance of local and network
printers
* Configure MS office, outlook (2007, 2010), outlook express and backups
* Chip level repairing on Motherboards
* Upgrading firmware for motherboards, router
* Handling of issues related to Desktops and Laptops both Application
and hardware support, Circuit simulation (PSpice, Circuit Wizard)
* LAB VIEW and MAT LAB programming
* Computer maintenance (software and hardware)
* Repair and troubleshoot equipment at component level using
oscilloscopes and multi-meters.
* Remove and replace defective components and parts such as conductors,
resistors, semiconductors, and integrated circuits, using soldering
irons, wire cutters, and hand tools.
* Examine malfunctioning equipment to locate defects such as loose
connections, broken wires, or burned-out components, using schematic
diagrams and test equipment.
STRENGTHS:
Good communication skills, Good analytical & decision making ability.
Dedicated to profession and highly motivated towards targets. Ability to
complete tasks. Positive attitude to achieve success in job
Personal Profile
* Husband Name : Y. V .N. Rao
* Date of Birth : 19-06-1982
* Sex : Female
* Nationality : Indian
* Marital Status : Married
* Languages Known : English and Telugu.
* Hobbies : Shuttle & Chess.
* Contact Address : Gandhi Nagar, near RTC
cross Roads,
Secunderabad.
DECLARATION:
I hereby declare that the above written particulars are genuine to the best
of my knowledge and belief.
Place: Hyderabad
(D.SWAPNA)
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