Customer Service Manager

Sherron Hill

Kansas City, MO

***********@*****.*** - 816-***-****

To obtain a position with your organization that would utilize my outstanding skills with customer service, cash

handling, and leadership.

WORK EXPERIENCE

Data Transcriber

IRS - Kansas City, MO - 2014 to Present

• Review tax form materials and double check for spelling, consistency, and properly documented information

• Accurately enter tax payers demographic information, wages, dependents and filing status

Property Manager

Motel 6 - Lenexa, KS - 2004 to 2013

Promoted from Desk Clerk to Property Manager

• Recruit, hire, supervise, schedule, and motivate a staff of up to ten employees

• Oversee payroll, weekly schedules and daily work assignments

• Responsible for purchasing supplies and managing inventory for properties

• Proficient in Microsoft Word, Excel, Operating Systems and the Internet applications

Shift Manager

Taco Bell - Bell, Kansas, US - 1998 to 2004

Advanced from Cashier to Shift Lead to Shift Manager (within 2 short years)

• Responsible for managing a team of four to seven employees.

• Maintained the daily cash flow and inventory; prepared and delivered deposits of daily earnings to the bank

• Duties included store opening and closing

• Managed the preparation and cleaning of store for the next day crew

• Assured food quality, sanitation and presentation procedures were adhered to daily

EDUCATION

Diploma

Raytown High School - Raytown, MO

ADDITIONAL INFORMATION

HIGHLIGHT OF SKILLS

• Effectively communicate with customers, vendors and staff; by providing quality service and support while

establishing proper expectations

• Exceptional analytical and problem solving skills

• Attention to detail and great organizational skills to ensure daily processes are adhered to as well as store

functions according to upper management standards and expectations

• Lead by example with strong work ethics and outstanding moral values

Contact this candidate