Kevin Cheek

**** ****** **. ** ***. *

Cedar Rapids, IA 52405

336-***-**** • aceeo5@r.postjobfree.com

Results-driven Professional eager to apply dynamic business development, sales promotion and strategic marketing

skills toward actively supporting the employer in optimizing revenue performance.

PROFILE

Respected Business Specialist with distinguished 23-year career leading sales and customer service operations.

In depth experience in client-focused industries focused on delivering world class customer service.

Recognized for driving revenues through innovative and focused marketing campaigns.

Capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality,

diplomatic customer / client services interaction both in person and via telephone. Adept at blending strong decision-

making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal

relationship-building techniques.

Dynamic communication, organization, problem solving, and client management skills.

Technically proficient in Windows/NT, Microsoft Office Suite, Kronos Time Management, AS 400, Solomon, and Lilly

Software/Visual.

PROFESSIONAL EXPERIENCE

Air Freight Coordinator CRST VAN EXPEDITED 2010-present

Proficiently facilitate and supervise 3500 fleet personnel to provide efficiency to plan, book, organize and route directions.

Maintain on–time delivery shipments with speed and quality delivery for customers needs.

Develop strong relationships with drivers to offer better performance and encourage retention.

Key player within a fast paced Customer Service team environment.

Provide daily management of reports for problem freight, while offering immediate positive resolutions.

Responsible for managing top 10 clients for the company with personal accountability and achievement for

producing satisfied clients.

Monitoring high value loads to provide follow through service and ensure safety of delivered freight.

OTR Transporter/ Student Trainer

Conducted 28 day increments of over the road student training sessions, supervising and instructing

driver performance

Customer Service/Sales Specialist MEDI USA, LP 1999-2010

Sharp business acumen and experience in managing broad scope of operations, from conducting product sales

training and organizing product samples to order shipping/receiving and reporting sales numbers.

Successfully coordinate the competitively priced Lymphology program for the U.S. market to generate high volume

growth and revenue; increased Lymphology sales by 300% in the first 4 years.

Facilitate productive business relationships with key Lymphedema schools, including product demonstrations, technical

support, seminars, and therapists certification. Consistently ensure the delivery of quality customer service vital

to sustaining and growing accounts.

Manufacturing Supervisor ULTRA-SPUN 1991-1998

Actively supervised all production operations, maintaining optimal efficiency between 96%-98%.

Effectively hired, trained and directed 20-member staff and actively collaborated in Human Resource operation

functions such as maintaining employee records, preparing attendance records and evaluating performance.

Kevin Cheek

2919 Elaine Dr. NW Apt. 5

Cedar Rapids, IA 52405

336-***-**** • aceeo5@r.postjobfree.com

PROFESSIONAL EDUCATION

Supervision, Customer Service and Management Training GLEN RAVEN L.E.A.D. CENTER

Future Truckers of America ASHEBORO, NORTH CAROLINA

Manual Lymph Drainage, Short/Long Stretch Bandaging Training DRSCHINGALE CLINIC

STATE OF IOWA COMMERCIAL A DRIVER LICENSE TANKER ENDORSEMENT

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