Customer Service Software
Resume:
Phone
*******@*****.***
Ivan Aveiga
Objective To utilize my prolific experience in trading and in
customer relations while enhancing technical/client
support and maximizing efficiency within a
challenging workplace atmosphere.
Summary of Demonstrated achiever with exceptional knowledge of
qualifications international markets, business practices, and
trade regulations.
Strong marketing and finance background combined
with fluency in two languages.
Skilled at learning new concepts quickly, working
well under pressure, and communicating ideas
clearly and effectively.
Extensive computer training on MS Windows,
including knowledge of multiple networking
environments (VMware; Blade systems) and business
software packages (Linux; Java). Experienced in
transmissions TCP/IP and Multicast.
Exceptional written, verbal, and oral communication
abilities.
Excellent and consistent technology troubleshooting
skills.
Excellent attendance.
Team player.
Ability to complete projects as scheduled.
Ability to work under pressure.
Strict attention to detail.
Experience with software testing/troubleshooting.
Extensive customer service experience.
15 years knowledge of financial industry, capital
markets, electronic trading and financial
technologies.
5 years trading Equities/Futures/Options
experience.
Knowledge of Financial industry, capital markets,
electronic trading and financial technologies.
Trading Equities/Futures/Options experience.
Monitoring market data quality.
Respond appropriately to all monitoring alerts
globally.
Work History & 2011-present Ezesoft /Realtick
Accomplishment Chicago, IL
Systems Analyst
Provided continuous surveillance of hardware and
software monitoring systems. Investigated all
alerts, trouble-shoot and repaired issues,
escalated as required following established
protocol.
Investigated service outages, incidents and systems
issues; logged and tracked in Incident Reporting
System.
Executed Change Requests for proprietary software
upgrades and configurations across enterprise
systems.
Installed, configured and administered Operating
Systems and updates on server environments.
Identify FIX connection issues and troubleshoot
when needed.
Installed and configured business applications.
Performed daily checklist procedures and shift
handoff procedures.
Investigated and corrected market data quality
issues.
Escalated issues as necessary according to process
protocol.
Audited production system configuration and
software changes.
Monitored enterprise systems and networks across
global data centers.
Identify and report incidents according to the
Incident Management Process.
Recognizing when to escalate an Incident to the
appropriate group or individual.
Executing changes according to the Change
Management Process.
Identify and report incidents according to the
Incident Management Process.
1996-2011 CBOT(Gelber/USA)
Chicago, IL
Commodities Broker/24hour phone clerk
Traded on the Mansfield Agricultural Trading Floor
as a broker electronically using T.T., both
agricultural and financial markets.
Series3, Series72 certification.
Worked effectively and accurately balancing
numerous customer accounts recorded and balanced
all daily transactions using the DAWIA and UBITRADE
bookkeeping system.
Acquired settlement prices from the CME, performed
overnight processing using GMI, Rolfe and Nolan,
Daiwa Securities.
Provided IT Support to our T.T. customers
Skillfully assisted clients in order execution via
telephone using various electronic platforms
including CQG, Globex, ICE, LIFFE, EUREX, T.T.,
Global Risk and all foreign markets.
Proficient with Microsoft Word, Word perfect,
Excel, and Power Point.
Fluent in English and Spanish.
Education
1989-1993 University of Illinois at Chicago
Chicago, IL
Major: Computer Engineering
2009-2011 The Soma Institute-
Chicago, IL
National School of Massage Therapy
Major: Nationally Certified Massage Therapist
Graduated and completed a 750 Hour Program
Perfect Attendance Award
G.P.A 4.0
References Available upon request
Contact this candidate