Customer Service Representative

LaTrina L. Horton ~Phoenix, Arizona *****~602-***-****

~***************@*****.***

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PROFILE

Pursuing a career as a Collector with over 5+ years of relevant experience;

excellent written and verbal communications skills, adaptable in any work

environment

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QUALIFICATIONS

. Highly Skilled in Identifying delinquent accounts & soliciting

payments

. Working knowledge of Federal & State compliance policies

. Proven ability to work in a Stressful Environment

. Computer Skills: Microsoft, Word,& Outlook

. Strong Work Ethics, use time efficiently

. Able to absorb and utilizes new information

. Able to work with others and independently if needed

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EMPLOYMENT EXPERIENCE

Transportation Coordinator- Working with chemicals and car parts,

routing/scheduling delivery routes, assisting & coordinating between

various logistics departments to control the flow of work in shipping and

road transportation, also responsible for ensuring deliveries are made on

time

Debt Collector ~Arrange for debt repayment or establish repayment

schedules, based on customers' financial situations. Locate and notify

customers of delinquent accounts by mail, telephone. Advise customers of

necessary actions and strategies for debt repayment. Persuade customers to

pay amounts due on credit accounts, damage claims, or no payable checks, or

to return merchandise. Locate and monitor overdue accounts, using computers

and a variety of automated systems. Answer customer questions regarding

problems with their accounts. Recorded information about financial status

of customers and status of collection efforts

Customer Service ~Delivered prepared sales talks that describe products and

services in order to persuade potential customers to purchase a product or

service, explained products, services, and prices, and answered questions

from customers, Obtained customer information and entered orders into

computers, answered telephone calls from potential customers, recorded

names, addresses, purchases, and reactions of prospects contacted,

maintained records of contacts, accounts, and orders

Deli Associate-I worked in a deli, I cooked, cleaned, prepped foods,

maintained cooking, cleaning and temperature logs, worked a cash register,counted my drawer before and after my shift and provided good customer

service to customers

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EMPLOYMENT HISTORY

Transportation- Contracted/T Burton Williams Transportation, Phoenix

Arizona 03/2013 to 05/2014

Debt Collector- Gatestone - Phoenix, Arizona

08/2012 to 03/2013

Debt Collector- First Financial Asset Management, Phoenix Arizona

04/2010to 04/2012

Transportation/Scheduler -Contracted/T Burton Williams, Phoenix, Arizona

04/2008 to 08/2010

Customer Service Representative-Integrated Merchant Services, Phoenix,

Arizona 02/ 2006 to 03/2008

Customer Service -Customer Solutions & Technology, Tempe, Arizona

01/2005 to 01/2006

Walmart Supercenter- Deli Associate, Coolidge Arizona

04/2004 to 01/2005

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EDUCATION

07 / 2004 CAC Community College, Casa Grande, Arizona

General Studies

06 / 1994 Greenway High School, Glendale, Arizona

General Studies

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