Customer Service Manager

Suzanne M. Crockett-Massine

Cell: 480-***-**** 2554 S. Periwinkle

***************@*****.*** Mesa AZ, 85209

I am a positive and energetic person who is looking for a professional work environment where

innovation and ideas are encouraged. I have 11 years of experience in the food service industry

with 4 years management experience for a corporate restaurant.

14 years of experience in customer service industry

4 years management experience

2 year benefit coordination experience

Strong work ethic

Ability to meet deadlines

Knowledge of basic computer applications

Ability to learn quickly

Professional Experience

May 2013 – Current

Wright Orthodontics

Assistant Office Manager Mesa, Arizona

Set up New Patient Exams

Call insurance for breakdown of benefits

Receive payments

Send collection notices

Inventory and order supplies

Contact vendors for services

Record/bill Trade Exchange accounts

Audit patient accounts

Implement office procedures and ensure OSHA compliancy

Create a front desk handbook for all office locations

Develop internet mailers to drive business

February 2013 – September 2013

Allegiant Air

Flight Attendant (part-time) Mesa, Arizona

Ensure compliance and safety of passengers

Report any discrepancies in the aircraft

Sell snacks and beverages to passengers

Clean aircraft after passengers have deplaned

Inventory snacks and beverages

Responsible for counting and dropping all money collected during sale

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May 2011 – Jan 2013

Pacific Dental Services

Benefits Coordinator Mesa, Arizona

Ability to treatment plan with most insurances

Call insurance companies to receive a breakdown of benefits

knowledge of both PPO and HMO plans

present coordinated treatment plans to patients and explain their insurance coverage

Explain differences in treatment options to patients

in charge of Doctors and Hygienist’s schedules

answer telephones and check patients in and out

coordinate for periodontist, oral surgeon, and orthodontist

make sure that all paperwork is scanned into charts

Call prescriptions in to the pharmacy for patients

Use two different computer applications for scheduling and charts

Trained new employee

Set up in office payment arrangements and assist patients with financing options such as CareCredit and Smile Generation

Red Lobster February 2007 - May 2011

Restaurant Manager Mesa, Arizona

Supervise up to 90 employees

In charge of hiring for various departments

Conduct new hire orientation including the use of I9 Express

Verify hours and submit weekly payroll to resource department

Coach for better performance from employees

Write bi-annual performance reviews

Use progressive disciplinary process when appropriate

Generate a weekly schedule to fit special employee time off requests

Hold staff meetings

Verify cash tills; bank deposits; and nightly reconciliations

Enforce cash handling standards

Develop new procedures and implement them

Create drink and menu specials to boost sales

Build business by going into the community and offering discounts to surrounding businesses

Promote new menu items and create awareness of new programs

Sponsor school events to help raise money for after school programs

Conduct a weekly inventory

Maintain professional relationships with vendors

Handle guest and employee concerns

Education

I attended New Mexico State University from 2001 - 2006 where I was recruited by Darden Restaurants as a manager for Red Lobster. I need two classes

to complete my bachelor degree in Business and Hospitality Management.

Suzanne M. Crockett-Massine ***************@*****.*** 480-***-****

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