Customer Service High School

Omar Reyes

1-915-***-****

********@*****.***

*** * ******* **, ********, AZ 85226

Employment Objective:

My goal is to become associated with a company where I can utilize my skills and gain

further experience while enhancing the company’s productivity and reputation.

Education:

San Elizario High School - San Elizario, TX (2005 – 2008)

Western Technical College – El Paso, TX (2008 – 2010) Associate Degree on Information

Systems and Security.

Work Experience:

Volunteer at San Elizario Districts Technology Department (2006-2008)

• Assisted other technicians in maintaining routers, switches, phone lines, and

Ethernet lines throughout San Elizario Independent School District.

• Repaired computer hardware and software related problems

• Uninstalled and installed computer hardware and software.

• Answering phones at the help desk of SEISD Technology Department.

Kings Pizza (2009 – 2010)

• Pizza Delivery

• Customer Service

Glacier Technologies (Helpdesk Technician) 2010 – 2013

• Operate as Tier 1 inbound phone support and technical assistance for all supported

USDA hardware and common software issues on windows XP and windows 7

and tasks such as Remote Assistance, Lotus Notes, Outlook configuration,

network printer installations and mapping network drive.

• Active Directory, Blackberry and VPN support

Sprouts (Support Desk) February 3, 2014 – Present

• Provide support for hardware, network, and software for Team Members located

at retail stores, corporate office, distribution centers, and remote user locations

• Monitor incident queue via Remedy Force, and reviews group email while

providing immediate solutions whenever possible.

• Knowledge/General understanding of Store Related Systems: Inventory, Ordering,

POS (ISS45), Receiving, Shelf Price Audit, Time Keeping (ADP).

• Active Directory, MAC, Citrix.

Professional Skills:

• Can manipulate any software from Microsoft Office

• Can use any type of Internet Browser (Mozilla, Internet Explorer, Chrome. etc)

• Knowledgeable in networking devices hardware/software configuration of

network devices and type of cables use to connect networking devices.

Language skills:

Can speak and write in both English and Spanish.

References:

Abraham Reyes, Intel Manufacture Technician, 602-***-****

Mrs. Hernandez, Cisco Networking Academy Instructor, at San Elizario High School

915-***-****, ext.3842

Arturo Esparza, Computer Technician at SEISD, 915-***-****, ext. 3489

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