Customer Service Manager

JACOB HOCKENSMITH

**** ********* ******, **** ** 717-***-**** j *************@*****.***

OBJECT IVE

Criminal Justice graduate seeking a position in a competitive career field

PROFESSIONAL AND I N TERPERSONAL STRENGTHS

• H ighly motivated individual capable of multiple roles in a team environment

• Able to communicate effectively across all levels of staff members

• Energetic individual with positive and determined work ethic

• Strong research and multi tasking abilities while maintaining an organized

work load

• Detail oriented and able to meet deadlines

EDUCAT ION

YORK COLLEGE OF PENNSYLVAN IA 2010-2012

• Bachelor of Science, Criminal Justice/ Pre Law

GPA - 3.38

R ELEVANT COURSEWORK

Public Administration Criminal Statistics

Research Methods Ethics

Sociology American Social Problems

C riminal Law Judicial Process

Legal Standards Criminology

FREDER ICK COM MUN I TY COLLEGE 2006-2009

• Associate’s Degree, General Studies

Dean’s L ist, 2009

O THER WORK EXPER IENCE

P ENN TOWNSH IP POL ICE DEPARTMENT- I N TERNSH IP

S UM MER 2012

• Observed DU I checkpoints

• Accompanied detective at prosecution table during courtroom proceedings

• Traveled with detective to state lab for forensic evidence

• Conducted field tests on marijuana

• Went on duty with multiple patrol officers

• Shadowed detectives for a warrant search

• Witnessed investigations, foot pursuits, vehicle pursuits, drug arrests, domestic

v iolence disputes, etc.

EMPLOYMENT H ISTORY

HO MEWOOD AT PLU M CREEK RET IREM ENT CENTER

2007-PRESENT

Groundskeeper

• Acting supervisor when manager or full-time employees are not present

• Responsible for keys and access to grounds keeping building that holds all

equipment

• Superb customer service and communication with residents

• Knowledge of landscape techniques and skills

• Ability to maintain high quality work on a daily basis for resident satisfaction

A DD I T IONAL SKILLS

Proficient experience with Microsoft Office: PowerPoint, Excel, Word; Macintosh PC;

SPSS

EXTRA CURR ICU LAR

Athletic pa rticipant, Central Penn Men’s Baseball League, 2009-present

FCC Athletic par ticipant, National Junior College Athletic Association World Series,

2007

Penn Township Police Department School Shooting Training Exercise, Volunteered for crucial part

of training exercise

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