Customer Service Representative

Unika Jackson

**** ****** ******

Charlotte, N.C 28208

H: 704-***-****

M: 704-***-****

u ****.*********@*****.***

Summary

Skilled Senior Agent committed to addressing customer concerns with speed, accuracy

and professionalism.Customer-focused Representative with a proven capacity to

troubleshoot issues to ensure customer satisfaction.

Resourceful consistently meets and exceeds productivity goals.Customer Service

Representative who maintains a high level of professionalism, patience and efficiency to

minimize customer dissatisfaction and increase customer loyalty.

Highlights

High customer service standards Proficient in customer account

Strong problem solving ability software

Troubleshooting skills Proficient with Microsoft Office Suite

Multi-channel contact center software

Experience

Iqor

March 2008

Senior Agent Charlotte, N.C

to

September 2014 Collected customer feedback and made process changes to exceed customer satisfaction

goals.Provided accurate and appropriate information in response to customer

inquiries.Demonstrated mastery of customer service call script within specified

timeframes.

Education

Strayer University

2015

Bachelor of Science: Business Charlotte, NC, Mecklenburg

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