Customer Service Representative

KATRINA SPANN

*** ***** **** *** ********, MO ***35 314-***-**** (h) 314-***-**** (c)

************@*****.***

OBJECTIVE: To obtain a position that will utilize my skills and experience to better help

me achieve my long-lived goals in the work-force.

EXPERIENCE:

Logisticare Solutions

Customer Service Representative St. Louis, MO

June, 2013

Dec, 2013

• Take inbound calls

• Make Reservations

• Cancel Reservations

• Reinstate reservations

• Verify program eligibility

• Approve Travel Standards according Medicaid Regulations

• Set up Gas Reimbursement

Life Skills

Mar, 2 011- Community Living Instructor St. Louis, MO

May 2011

• Assisting clients with household chores (cooking, cleaning, laundry, etc.)

• Administering medication

• Assisting with hygiene and toileting and other personal care

• Ensuring clients work toward their goals outlined in their PCP (Person-Centered Plan)

• Recording relevant information to communicate ex: doctor’s orders or log notes for what

occurred during a shift

• Helping managing a client’s finance

Jan, 2011- Midwest Petroleum

Mar 2011 Cashier St. Charles, MO

• Operate cash register

• Stock inventory

• Lift up to 25lbs

• Price change

• Clean and sanitize area’s

• Drop cash

• Assist customer’s

JC Penny’s

Nov, 2009- Customer Service Assistant Saint Peters, MO

Jan 2010

• Assist customer’s

• Operate cash register

• Stock, fold, hang, and tag merchandise

• Drop cash

• On-line ordering

GC Service

Feb, 2009 - Account Representative Weldon Springs, MO

Aug 2009

• Collected payments on Verizon Business, TTI, and MCI Accounts

• Promoted from “small” accounts to “large” accounts (largest was in excess of $98,000)

• Took inbound and outbound calls

• Reinstated and released blocks on accounts

Nov, 2008 Shop ‘n save Florissant, MO

- Jun 2009 Cashier, Part- Time

• Operate cash register and assist customers

• Stock inventory; lift up to 25 pounds

Oct, 2005 - Bellefontaine Re-habilitation Center St. Louis, MO

Aug 2008 Direct Care Assistant

• Responsible for care of 1-4 clients including clinical visits and performing vitals

• Ensured prompt attention to clients’ health needs and documented care on Behavioral

Support Plan

• Collaborated with the health care team

May, 2005 - Kelly Services St. Charles, MO

July 2005 Assembly Line Worker

• Packed, sorted, and handled materials for Reckit Benckiser

EDUCATION: St. Louis Community College at Florissant Valley

Currently not enrolled in General Transfer Studies

Seeking admission to Associate in Applied Science degree program, Nursing

G.P.A 3.3/4.0

SKILLS: Customer Service/Sales

• Dietetic/Food service/Hospitality

• Collection

• Warehouse

• CPR/Healthcare (have to be re-certified)

• Word/Excel

REFERENCES: Furnished upon request.

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