Customer Service Administrative Assistant

Paris Scott **** Moten Place Kansas City, MO *****

816-***-**** 816-***-**** *****.*******@*****.***

Objective:

Obtain a position at an industry in which self-motivation, efficiency and productivity can be applied to a

Great business environment.

Summary of Qualifications:

Clerical and Administrative Experience

Competent at managing responsibilities in a high-volume atmosphere.

Personable and flexible; work extremely well with co-workers

A loyal and dependable person who is easy to train and lead.

Experience:

General Dynamics Information Technology

Customer Service Representative

Jan. 20,2014- Present

• Greet transfer and hold calls

• Build rapport, listen, clarify and manage conversational flow

• Manage upset customers, conflicts and challenging situations

• Deliver outstanding service, exceed expectations and build long-term loyalty

• Work in teams and in a self-directed environment

• Gain knowledge of the Affordable Care Act

• Work closely with Personal Identifiable and Health Information

TLK Group

Comcast Cable Company

10/2013- Jan/2014

• Greet transfer and hold calls

• Build rapport, listen, clarify and manage conversational flow

• Manage upset customers, conflicts and challenging situations

• Deliver outstanding service, exceed expectations and build long-term loyalty

• Work in teams and in a self-directed environment

• Order Entry Lead is responsible to access daily workload requirements and assigns

tasks to Order Entry Coordinators. Lead will review rejected orders before continued

processing, organize billing system cleanup projects and serve as back up for Order Entry

Supervisor.

Paris Scott 1717 Moten Place Kansas City, MO 64109

816-***-**** 816-***-**** *****.*******@*****.***

Advantage Technical Resourcing

H&R Block World Headquarters

Customer Service Rep

January 2012- July 2012

• Inbound/ outbound calls

• Data entry

• Support client needs

• Transfer calls

• Answer multi-lined phones

• Escalate client issues

RBE Insurance LLC

Administrative Assistant/ Office Assistant

Internship: Jan. 12, 2009- May 2009

May 2009- July 2009

• Answer multi-lined phones

• Typing / Filing

• Set appointments

• Contact Clients

• Organized Office Space

Education:

2005-2007 Shawnee Mission South High Overland Park, KS

Penn Valley Community College Kansas City, MO GED

2010- 2011 Wright Career College Overland Park, KS

Computer Skills:

Knowledgeable of Microsoft Office, Excell, Powerpoint and Word

Reference:

Christina Garner 660-***-****

Brandon Edgerson 816-***-****

Tanya Davis 816-***-****

Volunteer Experience

Angel Food Ministries Help to feed less fortunate families

Habitat for Humanity KC Help low income families build homes

Full Employment Council Helps find employment for the community

Paris Scott 1717 Moten Place Kansas City, MO 64109

816-***-**** 816-***-**** *****.*******@*****.***

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