Customer Service Data Entry

D'Onna S. Ferguson

****Grandview Lane

Overland Park, KS 66212

Cell: 913-***-****

************@*****.*******.***

************@*****.***

Profile

To acquire employment utilizing the clerical and customer service

skills that I have acquired through my schooling and previous

employment, and to be of quality support in the office.

Education

University Of Phoenix (Axia College) 2011-2014

Highland Community College - Highland KS, 2010-2011

Washburn Tech-Topeka KS, 2010

Topeka High School-Topeka KS 1996-2000

Key Skills

Office Business Math Telephone Techniques Customer Service

Skills: Business English Fax Machine Skills

Copy Machine keyboarding

Filing

Computer MS Word MS Outlook Data Entry/10 Key

Skills: MS Excel MS Access WordPerfect

MS PowerPoint Quattro Pro

Experience

Sprint, Overland Park KS Account Services Rep / 2013-2014

Maintained a vital role in the retention of Sprint's consumer customers.

Held the responsibility of improving customer retention through programs

and services provided to the customer. Worked extensively with the

customer to resolve billing issues, account activation, and technical

support issues in an effort to retain our customer service and

relationship with Sprint. Maintained up to date knowledge of the full

suite of sprint products, services, and promotions that are offered.

Efinance Call Center Support, Lenexa KS Loan

Processer/2012-2013

Assisted customers through email and telephone by being the first point of

contact for various lending companies in the loan application process.

Responded to voicemail messages in a timely manner. Maintained updated

knowledge of all aspects of the loan process from start to finish.

Assisted other agents in closing on the loan when necessary. Ensured that

customers fully understood the terms and agreements of their loans.

Performed data entry/10 key as necessary.

Alorica-Topeka, KS Customer Service Representative/2007-

2011

Answered incoming phone calls from Sprint Business Customers to respond to

orders, general customer inquiries, invoice questions, and Customer

complaints. Sold products and placed Customer orders in the computer

system. Provided Customers with product and service information.

Completed call logs and reports, researched billing issues and misapplied

payments. Performed other duties as assigned.

Verizon Business, Jackson, MS

Communications Assistant 2005-2006

Relayed telephone conversations through voice and text telephone users.

Maximus Inc., Topeka, KS Customer Service

Representative 2001-2005

Answered phone calls which came in on the 1-800 line, assisted clients with

questions and/or concerns regarding their KS Health Insurance. Maintained

updated knowledge of the KS HealthWave and Medicaid Programs. Assisted

clients with enrolling/disenrolling in a Managed Care Organization.

Performed Customer callbacks, performed data entry and 10-key as necessary.

Reported any issues of concern to the Customer Service/Enrollment

Supervisor.

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