Human Resources Management
Resume:
Lupe Q. Rosales
Whittier, California 90601
626-***-****/ *******@*****.***
MANAGER OF ADMINISTRATION / EXECUTIVE ASSISTANT
• • •
Senior Level Professional Outstanding Communicator Keen Business Sense
Summary of Qualifications
Highly accomplished dynamic administrator with exceptional experience in application
development, project management, key performance metrics, business process re-engineering,
internal and external alliance building, strategic planning for both startup and growth
organizations, and technology implementation. Results-oriented, dynamic leader with proven
success in driving effectiveness into organizations and processes, increasing the velocity of
business information and decision-making and enhancing overall enterprise value.
Core Competencies
• P&L Management • •
Application Management Key Performance Metrics
• Bilingual • •
Change Management Project Management
• Technology Implementation • •
Strategic Business Planning Internal/External Alliances
• Dynamic Leadership • •
Mentoring and Coaching Accomplished Speaker and
Trainer
PROFESSIONAL EXPERIENCE
North East Community Clinic (NECC) 2009 2014
California Family Care/ Women Wellness Center Los Angeles, CA
Clinic Manager/ Mental Health Consultant
Directly supervised 65 staff. Manage day to day clinic operations. Responsible profit and loss.
As a leading member of the NECC administrative team, I have assisted the company in opening doors to
new programs available for specialty services. I introduced staff and management to the HWLA Mental
Health Integration Program (MHIP) program. Trained all necessary staff as to the required paper work
needed to meet the Department of Mental Health programs requirements. Assisted in the implementation
of the Needy Meds program
CONFIDENTIAL
Lupe Q. Rosales
1515 Belgreen Drive
Whittier, California 90601
626-***-****/ *******@*****.***
ENKI HEALTH & RESEARCH SYSTEMS, INC. 1996 2008
ENKI ADMINISTRATION EL MONTE, CA
DIRECTOR OF ADMINISTRATION
Direct supervisor to fifteen (15) staff. Train all new management team for all Enki sites in benefits,
operations, and administrative support.
As a leading member of Enki’s management team, I am responsible for writing and implementation of
policy and procedure for all supportive services. I am a key lead in the implementation of centralizing all
billing and ensuring uniformity of billing procedures across all sites. I have worked very closely with the
Department of Mental Health, Sierra Corporation and other directly and contracted agency in beta testing
the Integrated system.
The Los Angeles Department of Mental Health Integrated System is a County mandated system for
inputting billing for services provided to clients in order to be reimbursed.
• Enter prescriptions (PATS)
• Generate and review reports for accuracy
• Resolve billing errors
• Perform internal auditing
ENKI Health & Research Systems Incorporated, as a non profit organization, provides outpatient mental
health services to clients who meet the criteria of chronic mental illness and behavior disorders, as defined
by our contract with Los Angeles County.
Key Accomplishments
Manage 15 multi lingual staff in the following departments: Data Entry for all 8 Enki Sites,
Transcribers, Specialized Financial Trainers, and Specialized Integrated Trainers.
Administer Hiring and Firing: Screen potential candidates who have passed the required clerical
testing as positions become available.
Produce performance appraisals at 2 months, 5 months and annually. Write all performance
plans. Administer all disciplinary actions. Enforce company policies and procedures.
CONFIDENTIAL
Lupe Q. Rosales
1515 Belgreen Drive
Whittier, California 90601
626-***-****/ *******@*****.***
Liaison for Auditors to the Los Angeles County and California State Governments. Audits
conducted by “Big Five” firms. Complied with requests for information and resulting audit action items
and management response. Commit all Enki sites to charts and billing corporate directives and
modification of procedures.
Write performance evaluations for all new positions. Update all administrative support job
descriptions and performance evaluations as needed.
Leader on the Inaugural “Ambassadors of Change” Task Force to bridge communication between
line staff and corporate staff. Met monthly to enhance company policies, communications, and
facilitate a forum for sharing concerns/process improvements.
Member of the Executive Committee
WHITE MEMORIAL MEDICAL GROUP 1985 1996
SITE SUPERVISOR LOS ANGELES, CALIFORNIA
Supervised 10 medical personal. Worked and trained all Medical Residents and all new incoming
medical personal. Responsible for medication audit control. Ensure all medical billing was
entered correctly. Worked with County, State and private insurance companies, to ensure coverage
and proper payment. Performed all lab drawing at off site office.
ADDITIONAL PROFESSIONAL EXPERIENCE
Red Cross Rio Hondo Chapter
Certified First Aid Instructor 2005 Present
Rio Hondo Community College 1995 1995
Phlebotomy Technician
Southland College 1980 1981
Certified Medical Assistant
CONFIDENTIAL
Lupe Q. Rosales
1515 Belgreen Drive
Whittier, California 90601
626-***-****/ *******@*****.***
PROFESSIONAL SKILLS
Bilingual in Spanish
Working knowledge and experience with the Los Angeles County Department of Mental Health Integrated System
Microsoft Word and Microsoft Excel
10 Key by sight
References Available Upon Request
CONFIDENTIAL
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