Customer Service Representative

Rena Hopkins

Customer Service Representative

Beaverton, OR

********@*****.*** - 503-***-****

To work for a dynamic company that utilizes my customer service and organizational skills while providing

opportunities for growth.

WORK EXPERIENCE

Customer Service Representative

Leif's Auto Collision - December 2013 to April 2014

Communicated and coordinated with internal departments, started insurance claims, customer relations

including weekly follow- ups and explaining insurance procedures.

• Scheduled warranty repair and processed payments

Receptionist

Arrive Staffing - October 2013 to December 2013

Business Licenses Processor and Administrative Assistant

Express Employment Professionals - April 2012 to August 2013

Express

Receptionist

Ringor

Customer Service Representative

Billing Specialist

Consumer Cellular - June 2010 to January 2012

Managed delinquent accounts by locating customers and making payment arrangements, made light outbound

calls on suspended and cancelled accounts.

• Worked with customers and customer services representatives to manage accounts.

Account Assistant

Metropolitan Accounting and Tax - February 2009 to December 2009

Scanned documents for tax records, mailing and emailing hard and soft copies, coordinated in obtaining checks

and signatures on tax filings.

• Prepared payroll for the office accountant.

Sales Associate

Fred Meyer Jewelers - December 2003 to January 2009

Assisted customers with the purchase of jewelry, established financing took repair orders, managed stock and

recalls of the merchandise.

• Participated in restyle events, including customer outreach and follow- up calls.

EDUCATION

Milwaukie High School

2001

ADDITIONAL INFORMATION

SKILLS

Strong communicator, problem-solver, excellent customer service, organized and efficient.

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