Customer Service Manager

Roy Ryan T. Tiu

***** ******* *** **. *** ***. West Hills, CA 91304

Mobile No.: 818-***-****

Email: **********@*****.***

Profile Summary:

Roy Ryan Tiu has over 10 years of work experience demonstrating

excellent professional work ethics in the industries of wholesale, retail,

manufacturing and service. Roy has demonstrated over the year's flexibility

in adjusting to any work environments as deemed necessary to be a top

performer.

Work Experience:

Golf Cars & Industrial Vehicles., May 2011 - Present

Chatsworth, CA

Operations Manager / Service Mechanic

Duties and Responsibilities:

- Daily Organization, Proposals and scheduling of personnel duties

and Golf cart services

- Performs Preventive Maintenance and Repairs for customer and

company owned Golf carts

- Occasionally do Pick-ups and Drop-offs for Golf carts that are

rented, sold and serviced

Kobi's Windows and Doors Mfg. Inc., June 2008 - March 2011

North Hollywood, CA

Sales Associate

Duties and Responsibilities:

- Ensures outstanding customer service is provided to its customer

base by demonstrating excellent business and product knowledge.

- Processes customer orders up to billing ensuring that:

o Products ordered are within customer specifications

o Products are produced and manufactured in a timely manner

o Customer satisfaction upon delivery of order

- Manages inbound and outbound delivery logistics for procured and

finished products which includes daily scheduling of deliveries.

- Follows up on outstanding receivables from customers.

- Uses QuickBooks to:

o Manage customer orders, customer/vendor invoices and

receivables

AFCO Development Co., July 2007 - April 2008

Los Angeles, CA

Assistant Office Manager

Duties and Responsibilities:

- Handled sub-contractor payments by issuing of bank vouchers.

- Handled month-end financial reconciliations

- Demonstrated customer service to its customers.

- Assisted the supervisor with administrative duties as needed

HBA Cabinets, February 2007 - July 2007

North Hollywood, CA

Administrative Assistant

Duties and Responsibilities:

- Monitored Accounts Payables and Receivables

- Handled inventory and requisitioning of supplies; research to

secure savings on all items.

- Performed other related administrative tasks as assigned

Astral Cutting Equipment and Hardware, March 2000 - January 2007

Manila, Philippines

Officer-in-Charge

Duties and Responsibilities:

- Responsible for managing day to day company operations including

o Daily workload assignment to employees including Sales

Representative and Service Technicians

o Monitored daily financial transactions which includes:

. Customer/vendor invoices

. Receivables

. Payables

- Ensured that the company became the #1 Dealer of METABO power tools

in the Philippines

EDUCATION:

Bachelor of Science in Commerce - Major in Business Management

Centro Escolar University - Manila, Philippines 1995-2000

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