Customer Service Manager

F. Michele Stewart

*** ** ***** ***. #***, Beaverton, OR 97006

***.***@*****.***

971-***-****

Solid individual with stable work history seeks challenging and rewarding position that

allows me to gain new experience, while offering challenges and growth opportunities.

SKILLS & EXPERIENCE

Office Administrator

Handled running office daily

New employee onboarding

Coordinated travel

Scheduled meetings and compiled meeting documents

Compiled daily office reports for off-site Market Manager and Regional Manager

Customer Service

Effectively managed high-volume of inbound and outbound customer calls 85+

calls daily

Addressed and resolved customer product complaints em pathetically and

professionally

Defused volatile customer situations calmly and courteously

Identified chronic customer issues by creating and maintaining customer

complaint log

Worked with upper management to ensure appropriate changes to improve

customer satisfaction

Sales

Answered customers' questions regarding products, prices and availability

Responded to customer inquiries in timely manner

Selected products based on customer needs, specifications and applicable

regulations.

Exceeded daily credit card application goals

EMPLOYMENT

PNC Mortgage, West Linn, Or

Mortgage Office Admin 2013-2014

OnPoint Community Credit Union, Portland, OR

Member Service Specialist 2007-2012

Wells Fargo Bank, Beaverton, OR

Customer Service Representative II 2001-2006

Contact this candidate