Customer Service Sales Representative

Location:

Posted:

June 02, 2014

Nicci Jones

EDUCATION

The University of Georgia Summer 2014

Henry W. Grady College of Journalism and Mass Communication

Bachelor Arts in Journalism

• Major: Advertising

• Minor: Communication Studies

• HOPE Scholarship Recipient

EXPERIENCE

Ritz-Carlton Hotel Company Summer 2011 & 2013

Administrative Sales Assistant

• Managed agents’ clients and schedule via phone and email.

• Proactively anticipated client needs through STARS database.

• Completed Ritz-Carlton training program.

• Developed brochures and presentations through Microsoft Publisher and PowerPoint.

Server

• Multitasked serving food and beverages and maintaining pool area in a fast-paced, high-stress environment.

• Provided exceptional service through amenities and was mentioned in Gallup polls 10+ times.

• Anticipated guest needs and proactively took steps to ensure positive dining experience.

• Trained new employees in both server and pool attendant positions.

CUTCO Cutlery & Vector Marketing Summer 2012

Sales Representative

• Succeeded in 20+ in-home sales demonstrations.

• Acquired phone etiquette through calling and making appointments with potential customers.

• Offered a management position within two months due to excellent sales.

RELATED COURSE WORK

Advertising Communication & Management (ADPR 5710) Spring 2014

• Studied integrated marketing communications and The Art of Client Service by Robert Solomon, and designed a mock

creative brief for RYNO motors.

Media Planning (ADPR 3120) Spring 2013

• Created a mock media plan for Pepperidge Farms’ Tim Tams; including marketing strategy and objectives, media mix,

target audience, and current market trends.

Global and Multicultural Advertising (ADPR 5100) Fall 2013

• Designed a mock media plan for introducing Walmart to South Korea by analyzing the culture, target audience, potential

competition, and creating a media mix.

CAMPUS & COMMUNITY

Gamma Sigma Sigma Chi Chapter at UGA: Service Sorority Fall 2013 – Spring 2014

Public Relations: Pledge Class

• Organized and volunteered 20+ hours with Relay For Life, dog shelters, The Cottage Women’s Shelter, and UGA

HEROs.