Tejasvini Patil

E – mail aceede@r.postjobfree.com

Objective

To secure a challenging position where I can effectively contribute my technical, software testing skills

to give an efficient and effective solution that would help the organization to achieve the desired goals

in the business and technology.

Summary

2.9 years programming, application development, database developer and software testing

experience.

Extensive experience in application development using BMC Remedy.

Worked extensively on software development, bug fixing, testing and implementation of various

applications using Remedy, Manual Testing, JavaScript, VB Script, HTML, and SQL

Server,QTP.

Experience in application development using L10ToolKit, MS Office.

BMC Remedy AR System 7.5: Foundation - Part 2 Certified.

Worked on projects for clients such as Fifth Third Bank, BMC.

Good client interfacing skills and customer focus.

Skills

Languages Remedy, SQL, JavaScript, VB Script, HTML

Databases SQL Server

Tools L10ToolKit, HP QTP

Operating Systems Windows

Source Controls Harvest

Education

Degree/Certificate University Percentage Year of pass out

Master in Computer Management Pune 60 2010

Post Graduate diploma in Computer Application Pune 70 2008

Bachelor of Science in Physics Pune 69 2006

Certifications

BMC Remedy AR System 7.5: Foundation - Part 2

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Work Experience

Organization : Wipro Technologies, Pune - Jan 2012 to Feb 2013

Project Vantiv

Client Fifth Third Bank

Description Bank has existing application for creating, tracking requests which was re placed

by BMC remedy version 7.5. All legacy applications were integrated with remedy.

Successfully implemented following module.

Change Management.

Incident Management

Knowledge Management

Approval server

Later Knowledge Management module was upgraded to latest version of the BMC

Remedy 7.6. Integrate Remedy Knowledge Management module with Incident

Management and Change Management modules.

Technologies Remedy, SQL Server,QTP

Role Software Engineer

Responsibilities Coding

Unit Testing

Client interaction

Defect Fixing

Team Size 3

Organization : Symphony, Pune - Mar 2011 to Dec 2011

Project Approval Server

Client BMC

Description The Approval Server is a self-contained, shared module. It is a flexible solution

for automating any approval or signature process across any organization. When

an AR System application triggers an approval process, the Approval Server

routes a request to collect signatures within a defined approval process, handling

all notifications and requests for more information as it collects each response

(approving or rejecting). The Approval Server then reactivates.

Technologies Remedy

Role Software Developer

Responsibilities Involved in writing workflow based on the Functional Requirements and

Technical requirements.

Involved in to solve the internal and customer issues.

Involved in to add the new functionality as per user requirement.

To create a views for all the locales using Remedy L10toolKit.

Performed manual testing to ensure that every module works together as

a whole.

Attended walkthroughs with Business owners and Interacted with tester

and analysts to resolve issues.

Actively participating in enhancement meetings focused at making the

application more reliable and also responsible for submitting daily report

status.

Participated in all reviews with Business owners to get sign off before

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release.

Participated in Floor walk to help the customer service rep resentatives.

Resolved the defects in the Quality Center a defect-tracking tool.

Ro run a Dummy Installation with our changes to check whether it’s going

right or not.

Team Size 5

Organization : BMC, Pune - Apr 2010 to Mar 2011

Project Remedy Knowledge Management

Description BMC Remedy Knowledge Management is a knowledge base application for

authoring, searching for, viewing, using, and managing knowledge intended for

use in resolving issues. In BMC Remedy Knowledge Management, issues and

corresponding resolutions are contained in knowledge articles that are stored in a

knowledge base. Knowledge articles can suggest how to perform tasks, provide

reference information, or address problems, questions, and error messages and

propose resolutions, answers, and fixes.

Technologies Remedy

Role Software Developer

Responsibilities Involved in writing workflow based on the Functional Requirements and

Technical requirements.

Involved in to solve the internal and customer issues.

To solve the issues from Other Application this is related to RKM.

To add RKM functionality into Other Applications like Change

Management, Service Management.

To create a views for all the locales using Remedy L10toolKit.

Involved in to add the new functionality as per user requiremen t.

Performed manual testing to ensure that every module works together as

a whole.

Attended walkthroughs with Business owners and Interacted with tester

and analysts to resolve issues.

Actively participating in enhancement meetings focused at making the

application more reliable and also responsible for submitting daily report

status.

Participated in all reviews with Business owners to get sign off before

release.

Participated in Floor walk to help the customer service representatives.

Resolved the defects in the Quality Center a defect-tracking tool.

Team Size 5

Achievements

Received appreciation from customers for delivering quality modules and co-ordination.

Personal Details

Visa Holding valide EAD till Nov 2014

Address 1908 Continental Ave, Apt # 309, Naperville, IL, 60563, USA

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