Manager Training
Resume:
Justin T. McMillen
Ford City, PA 16226
***************@*******.***
SUMMARY OF QUALIFICATIONS:
Over five years of management experience in both for-profit and non-
profit sectors providing guidance in business and program improvement (
Proven track record of establishing more efficient procedures to save on
operational costs ( Skilled at creating new content and training staff
members in a variety of settings
PROFESSIONAL EXPERIENCE:
VCA Duncan Manor Animal Hospital, Allison Park, PA - 2011 to 2014
Hospital Manager
. Manager of 18 staff members including doctors, veterinary technicians,
and receptionists to insure the hospital provide quality patient care
and excellent client service
. Implemented staffing and scheduling changes that saved the practice
$50K annually
. Restructured internal housekeeping/maintenance duties to reduce the
use of external companies, saving the hospital $7K annually
. Led staff in achieving American Animal Hospital Association (AAHA)
accreditation; standards and protocols used to measure excellence in
veterinary medicine. Only 15% of animal hospitals nationwide achieve
accreditation by AAHA
. Responsible for the management of finances, accounting, budgets, human
resources and payroll
. Actively participated in annual hospital charity events
Goodwill of Southwestern Pennsylvania, Pittsburgh, PA - 2008 to 2011
EARN Instructor for the Department of Public Welfare's Welfare to Work
Program
. Developed and conducted classroom instruction on computer skills, job
market trends and motivational activities
. Created and continually updated the participant handbook which allowed
for internal production to reduce annual operating expenses by $5K
. Trained staff members on the use of computer based presentation
software and technology in the classroom and assisted staff in the
creation of lecture and motivational presentations
. Completed and maintained student records for the orientation program
. Created and presented an award winning motivational activity for the
Bureau of Employment and Training Programs Motivational Activities for
Instruction Training
. Attended Department of Public Welfare seminars focused on program
design and success
Community Action Inc., Punxsutawney, PA - 2004 to 2008
Workforce Development Director for the Department of Public Welfare's
Work Ready Program
. Developed step-by-step plans to ensure program compliance through the
Department of Public Welfare's Master Guidelines
. Followed Human Resources policies and procedures for staff supervision
and corrective action
Justin T. McMillen
Workforce Development Director Continued
. Provided job seeker services to clients by establishing workforce and
community connections
. Met with local agencies/entities to ensure compliance of program.
Agencies/entities included County Assistance Offices (CAO), Local
Management Committee (LMC), CareerLink staff and local businesses
. Researched, developed and presented financial literacy seminars in
Clarion and Jefferson Counties
. Attended training seminars focusing on program improvement and success
. Reviewed and monitored program budget and expenditures
Adult Education Instruction Specialist Supervisor/Adult Education
Instructor
. Increased student GED attainment by 98% from 2003/04 to 2006/07
. Increased student job acquisition by 120% from 2003/04 to 2006/07
. Helped design, develop educational content and continually maintain
instructional-based web site. www.jccap.org/reachandteach
. Monitored student goal tracking and reporting for agency and
Pennsylvania Department of Education standards
. Supervision, evaluation and training of teaching staff
. Conducted classroom and one-on-one student instruction and
administered educational assessments focusing on GED studies,
workplace skills, and computer literacy
. Continual curriculum development for program improvement and growth
. Wrote student success story for annual CAAP Conference Self
Sufficiency Award
. Promoted to Adult Education Instruction Specialist position after 6
months
Clarion University, Clarion, PA - 2002-2003 academic year - (Temporary one
year position)
Instructor
. Increased from time instructor to full-time instructor after one
semester
. Advised 60+ undergraduate students academically and professionally in
the Department of Communication
. Conducted instruction and assessments dealing with digital imaging and
message design through the use of Adobe Photoshop and Microsoft
PowerPoint
. Developed instructional plans, course syllabuses and course curriculum
EDUCATION:
M.F.A. - Photography, Rochester Institute of Technology - Rochester, NY
2002
B.S. - Communications Media, Indiana University of Pennsylvania -
Indiana, PA 1998
COMPUTER EXPERIENCE:
( Microsoft Office 2013/2010/2007/2003 ( Microsoft Windows 8/7/Vista/XP
Pro/ME
( Macintosh OS X/9.0/8.6 ( Adobe Photoshop CS/7.0/6.0/5.5 ( Snag-It (
Genuine Fractals
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