Sales Representative Customer Service

*** ********** ****, *******, **. *****

678-***-**** . *********@*****.***

Darnell Hodge

Objective

To obtain a challenging position in Information Technology that will

utilize my education and experience with a company providing an

opportunity for professional growth.

Computer/Networking Ability

Networking

TCP/IP and Network Protocols Software

Routers and Switches Install, configure and maintain

Configure DNS and Active software

Directory Microsoft Word, Excel,

Set up and troubleshoot PowerPoint, Access

networks Microsoft VISIO

GUI Applications Microsoft Navision

Cabling installation Lotus Notes

Operating Systems Personal

Windows 98/2000/2003 Effective communication skills

Server/NT/XP Works effectively in a team or

Linux independently

DOS Strong attention to detail

PC Technology Hardware

Assemble PC's to the HP, IBM, Dell

component level HP and IBM Bladecenters and

Install, configure and Blades

troubleshoot PC's Dell Laptops, PowerEdge Servers

Upgrade systems Servers: HP Proliant, IBM and

Troubleshoot and network Dell

printers Troubleshoot, test, diagnose and

repair hardware

Education

2005 - 2007 ITT

Technical Institute Duluth, GA

Bachelor of Science Degree in Information System Security

Three Time Honor Student

Graduated August 2007

2001 - 2003 Western Oklahoma State

College Altus, OK

Associates of Applied Science Degree in PC Hardware/Network

Specialist

Achieved Dean' s List in 2003

Graduated May 2004

Work experience

2009 - 2014 Sprint Atlanta, GA

Technical Counsultant

Analyzing routine problems of wireless devices or software

applications to identify problems areas and recommend corrective

action

Maintaining logs of problems so that problems can be reported to

product development

Providing satisfaction and resolution to customer application and

device questions and/or issues

2007 - 2008 Canvas Systems

Norcross, GA

Intel Auditor

Test and remove parts identifying, verifying, and assemble Dell, IBM,

Sun, and HP machines

Disassemble, reassemble, test and troubleshoot HP Proliant, IBM x & e

Servers and Dell PowerEdge Servers

Test hard drives (SATA, SAS, SCSI, 3.5, 2.5), memory, system boards,

PCI Cards, NIC Cards, Processors, Video Cards, routers and switches

Configure HP Bladecenters and Blades

Communicate with the Sales Department about any defective, broken, or

missing parts from each PO

Perform daily processing and auditing of incoming POs

Receive and label all incoming audited orders

Assist the engineers with the daily operations of the Engineering

Department

Maintain a clean workspace in the lab and surrounding areas

2005 - 2007 Sports Fan

Attic Duluth, GA

Sales Representative

Greeted customers, assessed their needs and recommended appropriate

products

Retained customers by providing excellent customer service and

utilizing strong problem resolution skills

Profitably drove sales by becoming familiar with upcoming advertising

and displaying items fittingly

Maintained inventory

References

Excellent references available on request

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