Manager Project

Daryl P Russell

**** *. ***** ***** *******, Illinois 60473 ? *****@************.*** ? 708-

***-****

Professional Summary

Information Technology Executive with over 20 Years of technology, data

center operations infrastructure and consulting. Extensive global

experience leading large teams tasked with evaluating and improving

technology infrastructures and data center operations. Proven track record

of successful project completion, with a focus on smooth and easy

operations of newly implemented capabilities. Develops large-scale

infrastructure outsourcing solutions. Led multiple large projects from the

inception through implementation.

Leadership Extensive experience assessing current state of

architecture and operations to make recommendations

for improving current or implementing new

capabilities. Systematically implements changes to

minimize disruption of day-to-day operations.

Program/ Project Successfully managed multiple large scale project,

Management leveraging years of project management training and

hands on experience, in multiple industries, project

sizes range from 20 FTE's to 500 FTE's. Led team

with resources from a variety of vendors including,

IBM, HP, EMC, Microsoft and Accenture.

Staff Development Built successful IT teams by establishing culture of

learning, cross training and mentoring. Led Chicago

area Diversity task force and actively identified

and recruited diverse college graduates and

experienced hires. Responsible for global staffing

for Solutions Design and Enablement Group.

IT Expertise Significant experience with data center operations,

systems and network management, operations

architectures, data center relocations and

consolidations, event management, scheduling, backup

and restore architectures. Designs, builds, and

implements operations support environments for

Mainframe, UNIX, Linux, Windows, Web and Storage

environments

Methodology Defined and enforced operations standards and

Expertise methodologies including change and problem

management, user administration, service and system

management,configuration management, service level

management, service catalog management Developed

and implemented IT Service Catalogs, Defined and

Managed SLA and OLA Experienced in frameworks:

ITIL, MODE, and ECSM. IT Asset Management Monitoring

and Managing Hardware, software and Knowledge

capital assets.

Vendor Management Objectivity, expertise and strong communication

enable effective selection and management of

vendors, alliances and partners. Extensive

experience completing comprehensive vendor selection

projects of outsourcing providers.

Professional Summary

Pan American Life Insurance Group (GTSG) 2013 -

Present

Strategic Advisor / Data Center Consultant

Data Center Multi -Sourcing Strategic Project, Palig is currently in a 10

year outsourcing contract. Mr. Russell was assigned to define "best of

breed" sourcing strategy to help reduce IT service cost and improve the IT

services. Leveraging multiple outsourcing vendors to provide core IT

functions. In addition define a transition approach to bring application

development and maintenance in house. Mr. Russell was responsible for

defining the key IT services, selecting the outsource vendors to provide

each IT service and ensuring cross communication between vendors.

. Developed Data center move project plans

. Define IT outsourcing function ( Hardware, Server Management, Help

Desk, Desktop ) process

. Develop transition plans from existing vendor to new vendor

. Perform due diligence on service providers

. Perform Site visit and reference check on new service providers

. Prepare comparison analysis documents

General Motors (GTSG) 2013 - 2013

Project Manager

Data Center In-Sourcing Project; after over 20 years of outsourcing, GM

decided to in-source their entire computer operations environment. Project

Manager responsible for planning and coordinating the data center

consolidation from US and Germany data centers. Developed project plans,

determined the test/ mock migration schedules and managed the project

cutover.

. Developed communication plans and communicated with Key stakeholders

. Managed multiple vendors ( CA, IBM, HP)

. Coordinated production cutover work tasks (IPL's, network verification

testing, Data moves )

. Planned and Managed 25 LPAR migrations and Sysplex consolidations

. Identified key support skills required to support new environment

. Coordinated daily status calls with GM Executives

American Express (GTSG) 2011 - 2013

Program Manager / Team Lead

Data Center Migration Team Lead/Program Manager responsible for leading

production application migrations out of AMEX's Phoenix Data Center. Part

of a Migration Control Team responsible for migrating 1,000 production

applications, along with 100 supporting utilities required for the

migrations. Developing project plans for a Data Center midrange and

mainframe migration

. Managed multiple move group managers, project managers and technical

architects

. Developed platform move method for over 400 servers

. Coordinated Mainframe planning activities for build, test and successful

migration of over 30,000 MIPs, 3 Sysplexes, 10 LPARS, 100 zLinux images,

2 Petabytes of storage and 500 applications

. Coordinated DB move methods for ( SQL, DB2, Oracle)

. Managed Multi-Vendors migration efforts ( EMC, IBM, Microsoft and

Oracle)

. Managed migrations for Operating Systems (AIX, Windows, Linux, SUN)

DR Real Estate Consultant 200 -

2010

Managing Broker

Real Estate Broker Responsible for helping buyers and seller dispose of

properties

. Top 1% Sales person in Illinois for 3 Years

. Sold REO Bank owned property

. Managed of 150 properties

ACXIOM Chicago Illinois 2007 -

2008

Technical Account Manager

Responsible for managing day to day system operations

. Coordinating new projects

. Managing Data center operation, batch processing

. Developing new system integration procedures

. Account Liaison

ACCENTURE, Chicago, Illinois 1986 - 2005

Associate Partner, Outsourcing and Consulting (2002 -2005)

Senior Manager, Global Technology Infrastructure Services (1999 - 2001)

Manager, Technology Infrastructure Services - USA (1996 - 1999)

Consultant, Operations Engineer, USA (1991 - 1996)

Analyst, Data Center Operations, Technical Support (1986 - 1991)

Data Integrity

. Designed and developed Legal Hold Notice process to address new

regulations around retaining working documents for key client projects.

Process addressed backup, restore and retention of key information for

400+ global Accenture offices. Piloted process with one Wall Street

firm, which included daily backup tapes and dual copies for redundancy

for 66 team members.

Outsourcing

. Planned and managed infrastructure and application outsourcing project

consisting of 500 servers and 1500 applications. Estimated $500 million

in annual savings. Led team of 25 over 8 months to define and plan all

transformation projects. Improved data center hosting and service and

consolidated data centers, servers, storage and network. ITIL process

improvement. Standardized desktop and implemented E-support, self help.

Managed client transition overseeing logistics such as application

security transition, re-badging employees, re-image desktop

infrastructure, network assess, in-flight project alignment process and

transformation program setup.

. Designed and managed infrastructure transition for two clients: a

nationwide security agency (2000+ employees) and chemical manufacturer

(500+ employees) to Accenture Human Resource Services (AHRS).

Responsible for managing hosting provider resources, application

development team and service center support resources. Developed

Operational Level Agreements (OLAs) between Accenture and hosting

provider and correlated OLAs with client service level agreements.

Data Center

. Acting Internet Data Center Manager responsible for operations

management, coordination and planning all aspects of internet data center

for large advertising brokerage firm. Designed and centralized internet

operations and process from 20 individual offices to two internet service

providers. $2M estimated annual savings.

. Planned and managed data center consolidation project reducing 252 data

centers down to 3, saving $2 million annually. Developed strategy,

coordinated review and approval of overall migration and relocation,

negotiated contracts with 20+ key vendors and led team of 75 to implement

plans. Process involved review and communication with 50+ interested

parties.

Technology Infrastructure

. Designed, developed and managed technical and operations architecture for

new sales support system designed for distributed sales force to access

customer account information. Activities included vendor selection for

web hosting provider, cost benefit analysis for web host outsourcing

versus in-sourcing, and design of managed services for operation support

(including service kevel agreements, monitoring, change control, problem

management, vendor support responsibilities, etc.) Coordinated and

managed transition from client site to hosting facility. $200 million

annual savings.

. Managed multiple Management of Distributed Environments (MODE)

initiatives to prepare clients for outsourcing desktop support.

Activities included RFP preparation and management, development of end

user service level agreements and design and implementation of asset

management system.

. Responsible for defining, developing and implementing event monitoring

and management (1000+ events) for new online billing application in large

client server environment composed of multiple versions of UNIX, Tuxedo,

Oracle and custom applications using Tivoli framework and BMC Patrol.

Operations

. Managed design of operation architecture environment and implemented

operation support procedures and processes for event management,

scheduling, output management, software data and distribution, and help

desk trouble ticket software. Operation architecture environment utilized

Tivoli framework and other software products, including Dazel Output

Management Software, Maestro Scheduling Software, BMC Patrol Database

monitoring software and Remedy help desk software.

Education

Columbia College, Chicago, Illinois, 1986

Majored in Television production

United States Navy, 1982 - 1985

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