Project Manager Quality Assurance
Resume:
Tyler W. Lawless
*** ***** ***** . *****, ** ****2
*********@*****.***
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OBJECTIVE
Objective is to utilize passion, leadership, organization, project
management, and problem solving skills set to deliver business requirements
while facilitating the adoption of project management practices across the
company
SUMMARY OF QUALIFICATIONS
> Multi task oriented-effectively plans, organizes, prioritizes, and
executes essential job tasks.
> Willingness, desire, and dedication to learn various new job functions
that will improve performance of the company and provide value to the
customer
> Quick learner with keen analytical ability and initiative
> Strong interpersonal skills are evident in the ability to communicate
with individuals at all levels of an organization
> Possesses a strong ability to train and motivate with an emphasis on
teamwork
> Experience in negotiation of timelines, prioritization of
deliverables, and resource allocation
> Proven ability to network with people with all skill sets and
experience at levels of an organization, while leveraging contacts to
facilitate efficient and thorough execution of job tasks
> Familiar with AGILE and SCRUM project processes
> Completed continuing education courses in ITILv3 and CAPM
methodologies and pursuing certification
EDUCATION
Bachelor of Business Administration- Marketing, May 2004
University of North Texas Denton, Texas
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EXPERIENCE
Member of Technical Staff- IT Quality Assurance, Verizon Telecom- Irving,
TX
QA Lead & QA Project Manager for Verizon Provisioning and Pre-Provisioning
(June 2012 - Present)
. Accountable for managing 3 separate, global, and functional teams that
are tasked with delivering roughly 30 to 40 projects across the teams
in a single release cycle
. Coordinate amongst business clients, partnering IT
systems/applications, IT development, IT requirements, and own direct
reports the delivery of a software product that meets or exceeds the
business's expectations
. Manage prioritizing projects from VES, CTO, and CMB organizations, and
aligning resources accordingly based on close collaboration with ARG
management, development, and business needs, as well as assessing
projected KPIs of projects
. Track and analyze benefits enabled versus benefits realized for
projects, while monitoring projected benefits versus benefits realized
for projects per requesting organization
. Coordinate site visits with the Verizon Fiber Solutions Center to gain
a better understanding of the business and more closely align IT ideas
and processes with the needs of the business
. Emphasize a close collaboration with business user groups and testing
groups to leverage IT testing results so that redundant, exhaustive
testing executed by the business is not necessary
. Lead a transparent project effort to clients, executives, and IT
partners where open communication is adhered to in relation to complex
issues, innovative resolutions, rapid progress, and completion of
projects
. Consistently deliver escalated and critical requests despite collapsed
timelines to meet the needs of the business while soliciting feedback
from, and providing ongoing support to, end users
Systems Specialist- IT Quality Assurance, Verizon Business- Irving, TX
Quality Assurance Team Lead and Project Manager for VoIP Provisioning
Systems (March 2009 - June 2012)
. Quality Assurance team lead for VoIP provisioning systems that led a
group of global testers in cross functional testing and analysis of
systems that are critical to global VoIP products/the business
. Led, developed, organized, negotiated, and delegated essential job
tasks to ensure projects are implemented by agreed upon timelines
. Worked closely with project managers and clients to ensure project
scope and functionalities were being delivered on time with desired
scope and functionality
. 100% success rate of projects being tested and implemented on time,
despite collapsed testing windows in many cases
. By invitation at manager and director level, attended a Verizon
Leadership Symposium in 2011 where leadership skills were manicured,
developed, and realized.
Tyler W. Lawless . Page 2
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Software/Systems Engineer III, Verizon Telecom- Irving, TX
Software Systems/Lab Equipment Testing Facilitator (June 2006-March 2009)
. Software Systems/Lab Equipment Testing Facilitator where facilitated
the testing of Verizon provisioning systems alongside vendor software.
. Tasks included testing, requirements gathering/discussions with
client, coordinating software upgrades with vendor hardware upgrades
to ensure compatibility, data management/builds, and staying educated
on engineering specifications.
. Experienced with internally developed FiOS systems, as well as
Alcatel, Motorola, and Tellabs network elements used in the field in
provisioning the FiOS product.
. Responsible for working with vendors to obtain and understand release
schedules, hardware specifications, and hardware dependencies
Verizon IT Professional contracted by Volt Communications- Irving, TX
Lead Data Administrator for End to End FiOS Testing (December 2004-June
2006)
. Responsible for the managing of over 300,000 data points used for
testing over 30 software applications. This included the manual
creation, negotiation, disbursement, and resource allocation involved
in providing these data points.
. Effectively coordinated a group of 6-10 people performing different
functions ranging from order entry, engineering, provisioning, and
service assurance while leading the data administration team.
. Invented processes and procedures for managing and creating data to
supply a number of different testing organizations test data for the
FiOS initiative.
. Earned Verizon's top honor in 2007, representing top 2% of Verizon's
employees, for coordinating data needs and developing a process to
avoid duplicating accounts; tracked and resolved issues, and
contributed to a clean migration of accounts with an account fallout
of less that 0.5 percent, as a part of the CSG migration team, which
also helped generate additional revenue in an operational friendly
manner.
Verizon IT Professional contracted by Volt Communications- Tampa, FL
IT FiOS Command Center-Testing Project Manager (May 2004-November 2004)
. Active leader in a testing command center that was used for the
initial launch of an extremely high-profile FiOS initiative. Tasks
included facilitating a conference bridge with up to 75 people
involved, reporting and distributing metrics to executives on a daily
basis, and troubleshooting issues with over 30 software applications
and their interfaces.
. Effectively acted as a liaison between testing team and executives,
reporting on test metrics, outstanding issues, current needs, and
solutions.
. Leveraged testing, development, and production support points of
contacts obtained through networking to accomplish end to end
initiatives.
. Performed face to face training of groups and individuals for new
hires on technical, administrative, and IT-related aspects of the job.
. Successfully launched the first live FiOS customer in Keller, TX on
time as a result of the end to end test efforts led by the team.
Today, FiOS subscribers are in the millions for both data and video in
the Verizon footprint across the nation.
Verizon IT Professional contracted by Volt Communications- Irving, TX
FiOS Provisioning Systems Software Tester (January 2004-May 2004)
. Responsible for the testing tasks of software applications, including
the understanding of requirements, testing, and the initiation of
change controls and incident reports.
. Successfully learned many aspects of the telecom industry and IT
practices with little to no training or education in either at the
time.
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