Receptionist/Office Manager

PA T R I C I A CO P P O L A

**** * ** * *** N UE – APT . 1C, B ROOKLYN, NY 11228

Email: p *************@*****.*** a nd Phone: 347-***-****

OBJECT I V E: To obtain a challenging position in a company where I can utilize my skills.

E M P LOY M EN T:

2013-P resent – Kitchen Aide, Brooklyn, NY

• Prepare and serve meals to senior citizens.

• Maintain and clean kitchen area.

2007-2012 - Chi ldcare/Nanny, Staten Island, NY

• Dressed children and changed diapers.

• Participated and supervised children's play activities.

• Communicated with children's about daily activities, behaviors, and related issues.

• Prepared food and serving meals and refreshments to children.

• Instructed children in health and personal habits, such as eating, resting, and toilet habits.

2005 to 2007- Home Attendant for M rs. Watson, Staten Isl and, NY

• Provided patient with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

• Cared for patient by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

i ncluding the checking of patients' pulse, temperature, and respiration.

• Entertained, conversed with patient to keep them mentally healthy and alert.

• Administered prescribed oral medications, under the written direction of patient’s physicians.

• Planned, purchased, prepared, and served meals to patients.

• Accompanied client to doctors' offices or on other t rips outside the home, providing transportation, assistance, and

companionship.

2002 to 2005 – Receptionist, Aldo F rustaci, Attorney at Law, Brooklyn, NY

• Answered telephones.

• Communicated with clients, attorneys, staff members and insurance carriers regarding inquiries and status of cases.

• Light typing including requesting client’s medical, employment and insurance records.

• Copying and Filing.

• General office duties.

1991 to 2002 – Receptionist, Dr. Alan D. Ga relick, D.P.M., Brooklyn, NY

• Answered telephones.

• Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.

• Operate office equipment, such as voice mail messaging systems, or other software applications to prepare reports,

i nvoices, financial statements, letters, case histories, or medical records.

• Completed insurance or other claim forms.

• Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.

• Received and routed messages or documents, such as laboratory results, to appropriate staff.

• Compiled and recorded medical charts, reports, or correspondence, using typewriter or personal computer.

• Maintained medical records, technical library, or correspondence files.

E D UCAT IO N: Bay Ridge H igh School, Brooklyn, NY

1977 - High School Diploma

SKILLS:

• Computer knowledge: Proficiency on multiple platforms of Windows software, Microsoft Office software, Corel WordPerfect

software, Microsoft Word and Internet Explorer.

• Speak I talian.

R EFERENCES: To be furnished upon request.

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