Customer Service Account Executive
Resume:
Dianna Gomez
Henderson, NV **052
Phone: 702-***-****
***********@*****.***
Settlement closing agent/escrow officer/account executive
Licensed Escrow Officer with fourteen year's experience in the title and
escrow industry. My duties included the following, client recruitment and
retention, excellent customer service, sales and marketing, short sale
negotiations, residential re-sale transactions, foreclosure transactions,
refinance transactions, successful timely closings, management and
communication with all parties involved in the transaction and managing
and communicating with existing client relationships, insuring that the
escrow transaction is properly facilitated. Organized and detail oriented
with excellent communication skills. Highly skilled at working with diverse
environments by establishing priorities and utilizing problem solving
techniques, which maximizes performance.
PROFESSIONAL EXPERIENCE
Netco Title Company: Account Executive
August 2013 to November 2013
My duties included marketing and obtaining new clientele, managing existing
clientele, recruiting new or potential employees, increased openings and
closing escrow transactions by 77% within the first sixty days of
employment. Conducted presentations, training classes, seminars and
developed marketing and advertising strategies.
Lawyers Title Company: Escrow Closing Agent
January 2013 to August 2013
Successful timely and accurate escrow transaction with contracting parties
to insure fulfillment and satisfaction by all parties involved.
National Title Company: Escrow Closing Agent
September 2010 to January 2013
Responsible for all facets of closing real estate transactions including
title analysis opening new orders, signing/notarizing loan documentation,
disbursing funds, auditing files, obtaining demands, clearing title and
correspondence with clients, brokers, lenders, agents and all parties
subject to the transaction in compliance with Nevada state laws.
Maintained and managed and organized a high volume unit that produced on an
average $50,000 to $70,000 per month.
Town Center Escrow: Escrow Closing Agent/Manager
January 2009 to September 2010
Established and documented new escrow accounts in compliance with
implemented policies and procedures, determined requirements and completed
successful real estate transactions, obtained and cleared title
commitments, established escrow trust accounts by depositing closing funds
and maintaining accurate record of all funds disbursed. Completed a full
file audit in compliance with Nevada State law and regulations.
Nations Title of Nevada: Escrow Closing Agent
September 2008 to January 2009
Managed closing caseload and coordinated closing with lenders, builders,
agents, buyers, sellers and all other interested parties, addressed and
clear conditions that may be discovered in the title search including but
not limited to payoffs, lien, judgments and probate matters, obtained
clearance and approval from lenders, ordered updates for the underwriter
and determined clearance to close, performed closing, disbursed the
transaction, initiated wires, issued policies, and forward closing package
to lender and prepared and distributed final closing statements and title.
Lawyers Title of Nevada: Escrow Closing Agent:
September 2007 to September 2008
Successful timely and accurate escrow transaction with contracting parties
to insure fulfillment and satisfaction by all parties involved.
National Alliance Title: Escrow Closing Agent
August 2007 to September 2008
Closed real property escrow transactions, including, but not limited to the
sale, lease, exchange or transfer of title, and loans or other obligations
secured by a lien upon the property. Point of contact for all information
pertinent to the transaction. Maintained accurate accounting of funds and
transaction details in documented form. Recorded all necessary documents
for a successful transfer of title. Audited all files to ensure completion
of an accurate title policy to issue.
First American Title: Escrow Closing Agent/Escrow closing support staff and
client retention control/Escrow Assistant/Escrow Administration
Assistant/Customer Service, Title Searcher and Account Executive
preparation.
May 1999 to September 2007
Duties consisted of opening and managing real property escrow transactions,
reviewed earnest money contracts, lenders instructions and title,
determined escrow requirements by clarifying buyer, seller and lender
instructions, executed all documentation as per lender and prepared
documents for a successful recording, established escrow accounts by
depositing funds and maintaining accurate records, responded timely,
professional and courteous manner to all parties inquiries, attended and
participated in networking events to build customer base and oversaw and
trained new incoming personnel. Responsible for managing, maintaining and
processing escrow transaction in a professional timely manner, providing
exceptional customer service for each and every escrow unit I was
overseeing, no matter what the circumstances were. Insuring quality control
to all parties in the escrow transaction under difficult circumstances.
Assisting the state escrow manager in daily task such as overseeing escrow
staff and preforming any and all escrow duties needed. Reviewed and
determined title chain of events to provide to agents as a tool to provide
to their clients. Processing and searching information to provide agents
with list to market prospective business. Gathering tool and leads in
order for clients to obtain new business.
EDUCATION
Clark County Community College: Paralegal curriculum and legal secretary
curriculum.
Vocational Technical: General Education
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate