Customer Service Manager
Resume:
Barbara Barnett
**************.**@*****.***
Areas of Expertise
Customer Relations Training/Team Leadership Civil Litigation
Inbound/Outbound Calls Account Management/Retention Presentations
Problem Resolution Business Analysis/Consulting QA Manager
Professional Profile
Five years as lead supervisor and eleven years customer service experience
Vendor liaison with outside companies that assist in identifying customer’s assets
Honest, hardworking, quality-driven, detail-oriented, able to multitask
Highly motivated, organized, and a detail-directed problem solver
Energetic leader with ability to quickly garner respect among management, coworkers and customers
Full comprehension of the FDCPA and Civil Litigation process
High level of integrity, strong work ethic, reliable
Proficient in Windows XP, 7 & Vista, MS Office 2010, Excel, Outlook, Power Points, RDF, JST,RMS
and other collections software
Professional Experience
Hameroff Law Group Account Representative Feb 2012 –Present
Resolve delinquent accounts
Background searches, and skip tracing methodologies
Manage inbound and outbound calls
Training Supervisor for Bass & Associates March 2012 - Dec 2012
Taught bankruptcy legal students in a classroom environment the necessary steps and laws required to collect on
both discharged and dismissed bankruptcy on delinquent accounts
Wrote policies and procedures on delinquent accounts for legal bankruptcy firm
Built Power Point presentations to aid in training, and to create the necessary test and job aids
required to complete course training
Researched resources available to answer all bankruptcy and delinquent account questions
Worked with Office Manager to review and interview potential applicants
Bursey & Associates Team Leader and Outside Vender Liaison Nov 2005 - March 2012
Taught new personnel the qualities necessary to become proficient delinquent account workers
Experienced in motivating personnel to reach individual goals as well as team goals
Negotiated, hired and monitored out of state attorneys and vendors to assist with delinquent accounts
Screened payment arrangements to insure clients and office guidelines were met
Monitored account status and took necessary steps to ensure the integrity of delinquent accounts
Barbara Barnett
Barbara Barnett
Guglielmo & Associate Trainer and Account Representative Nov 2001 - Nov 2005
Responsible for consumer delinquent account via inbound/outbound calls
Oversaw debtors payment arrangements and settlements in compliance with client standards
Drafted letters and memorandums to clients, attorneys, court runners and courts
Recommended garnishment when no other resolution could be arrived at
Zeb Tec Pest Control Office Manager Jan 01 - Nov01
Created all daily reports and computer files for each customer
Scheduled all personnel for daily, weekly and monthly service calls
Posted all payments, made bank deposits
Created all billing statements and monitored the ageing report to reduce past due balances
Created ways to continuously attract new customers
Ordered all supplies needed for the office, technicians and company vehicles
Southern Bells Cleaning Business Owner Jan 92 - Jan 01
Managed teams of six or more individuals
Prepared the format, style, size and amount of advertising
Interviewed clients and potential employees
Prepared tax documents and payroll
Lockheed Aerospace Purchaser/Buyer May 86 - Nov 91
Two years professional experience purchasing inventory for military contracts
Interviewed vendors for information concerning product, price, reliability/quality, and delivery date
Negotiated prices and terms with vendors to obtain satisfactory bids
Obtained and reviewed bids and proposals from vendors, selected appropriate vendors according to
company-established and product-specific criterion
Obtained approvals to issue purchases within and beyond authorization ceiling
Maintained records regarding product performance and inventory use and quality
Discussed any defects of purchased goods with Quality Control and took corrective action
United States Air Force - Inventory Management July 79 - Mar 86
Honorable Discharge
Requisition machinery, equipment, tools, parts and other supplies and services
required by the organization for fighter jet squadrons
Provide logistics, product support and determine replenishment of distributed goods,
based on forecast demands
Maintains reports on supply and tools usage in the department
Act as Liaison between maintenance squadron and supply and repair shops
Volunteer Activities
Church - Sunday School Teacher, Nursery Helper, Santa’s Claus Helper
American Diabetes Association – Walk for Life
American Cancer Association – Walk for the Cure
Awards
Most money brought into office in one month 2010
Employee of the month 2011
Employee of the year 2011
Barbara Barnett
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