Manager Customer Service

Arturo Gomez Ayala

**** ****** *****( El Centro, CA 92243

760-***-**** ( **************@*****.***

Operations Management Professional

A Recognized Expert in Engineering, Project Facilitation and Leadership

Manufacturing Executive with over 20 year of progressive, successful

operations leadership. Significant strength in global multi-site plant

operations, engineering management and continuous improvement. Adept at

collaborating with various industries including plastic injection,

automotive, aluminum die cast and electronics components. Demonstrated

ability in establishing and executing Lean initiatives. Expert in

optimizing productivity and savings. Proven leader and change agent eager

to contribute to a dynamic and innovative company that strives to optimize

bottom-line performance and encourages professional growth.

CORE COMPETENCIES

Profit & Loss ( Financial Analysis ( Customer Service & Satisfaction (

Inventory Control

Process Improvement ( Strategic Planning & Development ( Balanced Scorecard

( Time Management

Empowerment ( Accountability ( Cost Control ( Project Planning &

Implementation ( Organization

Lean Six Sigma ( MS Office ( Windows OS ( Communication ( Bilingual in

English & Spanish

EXPERIENCES AND ACHIEVEMENTS

BLUEWATER THERMAL SOLUTIONS, Greenville, SC 2013 - Present

Multi-state network of commercial heat treatment and brazing plants that

serves over 2,000 customers

Senior Consultant & Director of Continuous Improvements (CI)

Achievements:

Lead the Lean Six Sigma Enterprise initiative within the company; develop

and implement Bluewater's Continuous Improvement Program for Lean Six Sigma

and Theory of Constraints. Rollout and train senior management team in the

CI Program, perform Rapid Plant Assessment on all other plants and develop

improvement projects. Work directly with the President-CEO and

stakeholders to create a Long Term Lean-Six Sigma Road Map to generate more

than $1M in savings per year during the next three years while reducing the

cost of poor quality (COPQ) and improve EBITDA.

t Completed Quick-Win Project in three months that generated $600K in

annual savings

t In progress the review of two Automation Projects that will save $1.2M

and elicit a payback of 1.8 years and 52% ROI

AUTOLITE -UCI FRAM GROUP, Lake Forest IL 2012 - 2013

Leading supplier of spark plugs in North America

Vice President of Manufacturing and Operations

Focused on three high-volume factories that manufacture Autolite

sparkplugs, including traditional models, iridium plugs and platinum

models, as well as wire sets. Directly supervised a team of professional

staff that included three Plant Managers, one Supply Chain Director, one

Continuous Improvements Director and one Quality Director. Achieved all

company financial goals and stayed well within the EBIDTA Plan budget.

Achievements:

t Improved Quality OE/OES Customers PPS's performance to a Six Sigma

Levels

t Instituted a Lean-Six Sigma Yellow Belt training program for all

employees

DYSON-KISSNER-MORAN GROUP (DKM), New York, NY 2001 - 2012

Privately-owned international holding company

Vice President of Operations 2008-2012

Oversaw operations for Burner Systems International (BSI), a leading global

OEM supplier of components, assemblies and system solutions for the gas

appliance industry. Worked in the Chattanooga, TN offices. Headed high-

volume manufacturing for six international plants and $125M in sales

spanning Mexico, UK, France, US and Turkey. Ensured overall budget

compliance and employing of strategies to reduce waste and accelerate

output. Analyzed, built, coordinated and launched Turkish operations to

expand European and Asian revenue streams.

Achievements:

t Consolidated two Mexican DKM facilities to accumulate $2.7M in annual

savings

t Restructured European operations to improve the communication with

North American plants

t Implemented and executed a global Lean Six Sigma Road Map; in three

years all Global operations work was achieved under the same

philosophy of continuous improvement

Vice President of Global Manufacturing/General Manager of Mexico Operations

2001-2008

Responsive for Wabash Technologies' operations, a leader in vehicle

electronics that provides OEM sensors, actuators and assemblies to leading

original equipment vehicle, engine and power equipment manufacturers.

Orchestrated turnaround and management of three high-volume plants in

Mexico, US and Slovakia. Worked from offices in Huntington, IN.

Achievements:

t Increased on-time delivery from 80% to 100%

t Improved inventory turns from three to 12

t Won Baja State Quality Award for designing and presenting Quality

Model

t Reduced COPQ (Cost of Poor Quality) to minimum levels and brought PPMs

to Six Sigma levels

HAYES-LEMMERZ INTERNATIONAL, La Miranda, CA 1998 - 2001

World's largest producer of automotive and commercial highway steel and

aluminum wheels

Plant Manager

Applied dynamic leadership capabilities toward directing operations for an

innovative and technologically advanced plant. Produced goods to serve a

diversified customer base. Sold to every major original equipment

manufacturer.

Achievements:

t Led the company to produce more than $130M per year in sales revenue

t Championed Lean and Six Sigma efforts to save more than $7.5M during a

two year time span

t Presented with Chrysler Quality Award for two consecutive years

WESTLOCK/NATIONAL LOCK, Los Angeles CA 1997 - 1998

Privately held business offering security, safety and style through

provision of quality door locks

Plant Manager

Directed, monitored and evaluated plant operations for a facility

responsible for production of door locks. Supervised a staff of 400 total

members. Achieved streamlined production of 17,000 doorknob sets daily.

Achievements:

t Accomplished annual sales of $39M

t Efficiently restructured manufacturing process from Push to Pull

system within six months

ROBERTSHAW CONTROLS CO., SIEBE PLC, Windsor, UK 1994 - 1997

Producer of wall thermostats, regulators, water heater valves and humidity

controls

Manufacturing Engineering Manager/Strategic Unity Business Manager

Managed manufacturing efforts of over 4,000 gas valves and 6,000

thermostats daily. Supervised a staff of 385 employees.

Achievements:

t Coordinated monthly Kaizen events

t Implemented one-piece flow throughout all manufacturing processes

t Merged operations for Robertshaw in Mexico to generate more than $1.8M

in annual savings

WEISER LOCK, a MASCO Company, Tucson, AZ and Mexico 1986 - 1994

Maintenance & Operations Manager/ Senior Manufacturing Engineer

EDUCATION

Master of Business Administration, DeVry University, 2006

Certification, Lean Six Sigma Black Belt, Ejecutivos en Consultar a y

Capacitaci n, 2003

Master of Corporation Finances, El Centro de Ense anza T cnica y Superior,

1997

Post-Graduate Certification, Industrial Administration, El Centro de

Ense anza T cnica y Superior, 1991 Bachelor of Science, Industrial

Engineering, Instituto Tecnol gico de Mexicali, 1987

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