Customer Service High School

Itiuana Neal

Customer Service

Kansas City, MO

***********@*****.*** - 816-***-****

To obtain full-time, permanent employment in a customer

service/collections capacity where my current skills will be enhanced

and where career growth is promoted.

WORK EXPERIENCE

Customer Service

Centrinex - September 2011 to January 2014

handle outbound calls to existing loan customers

§ handle inbound calls from Centrinex clients

§ Process loans, and input daily credit card transactions

§ Build rapport, listen, clarify, and manage conversational flow

§ Manage upset customers, conflicts, and challenging situations

Customer Service

Asurion - January 2010 to September 2011

Customer Service Rep

§

Handled incoming calls from Asurion's insurance clients

§ Input daily credit card transactions into system

§ Build rapport, listen, clarify and manage conversational flow

§ Deliver outstanding customer service, exceed expectations and build long-term loyalty

§ Manage upset customers, conflicts and challenging situations

Crew Leader

McDonalds - Kansas City, MO - May 2008 to August 2009

Attended to front lobby, first point of contact taking orders and working cashier

Making sure areas were clean, and

tidy according to codes while ensuring excellent customer service

§ Remain professional and a played a great team member for 8 to 12 hours per day

EDUCATION

Hope Academy High School

December 2010

ADDITIONAL INFORMATION

Skills: ability to operate all general office

machinery, excellent experience in most Microsoft programs (i.e.: word,

excel, power point, outlook, and access.) typing 45-55 wpm, ten key

alpha numeric 8500 key strokes

Contact this candidate