Sezai Bayrak

Atlanta, GA ***** United States ● B ahçelievler, 34196 Istanbul Turkey

+1-646-***-**** ● +90-541-***-**** ● acee8a@r.postjobfree.com

Information Technology Professional, MCTS, ITIL V3

PROFILE SUMMARY

Microsoft and ITIL certified Information Technology Professional with 18 years of experience in both United States and

Turkey. Solid background in IT customer service and IT project management, with a focus on implementing technology

solutions in various sectors at enterprise-level. Comfortable interacting with multiple stakeholders including technical,

non-technical audiences and C-Level executives at Fortune 500 companies in both B2B and B2C environments. Fluent in

English and Turkish, with citizenships in both United States and Turkey.

CORE COMPETENCIES

■ Bus in ess D evel opm ent ■ P r oduct L ocaliz atio n ■ Applica ti on A dmi nis tra ti on

■ Us er T raining a nd Su pp or t ■ Sy stem s I nt eg r atio n/M ig r ati on ■ W eb G U I a nd UX D e sig n

■ P r oject M an ag em ent ■ P r oblem I de ntifica tion & Tr end A naly s is ■ P r oduct Testi ng a nd Eva lua tio n

TECHNOLOGY SUMMARY

Pla t for ms Software a nd Applica tions Technical Aptitudes

• • • Enterprise-level ITIL process experience in a

Windows 7 / 8 / XP HP ServiceCenter IT Manag ement Suite

• •

Windows Server 2003 / 2008 /2012 managed services environment

HP Quality Center & HP Project P ortfolio Management

• • QA, software and web site testing

SQL Server 2008 / 2012 • LANDesk • BoxTone Mobile Device Management

• • Enterprise level Problem Trending & R oot cause

IBM AIX • HP Autonomy ConnectedBackup

• Windows Mobile analysis

• Adobe Creative CS6 • Microsoft Office 2007 / 2010

• • PC, mobile devices troubleshooting,

BlackBerry 7.0 • Microsoft Project • M icrosoft Visio • Microsoft SharePoint

• VMware 10 deployment and upgrading

• ZendDesk • A tlassian JIRA Issue & Project Tracking

• • Experienced in Agile-Scrum environment

A ndroid

PROFESSIONAL EXPERIENCE

BRIGHTSTAR- eSecuritel ATLANTA, GA - United States 2012-PRESENT

Global Application s Engineer / Technical S olutions P rofessional

S e le c te d Ac c om p lis h m e nt s :

■ Global Applications Engineer Provide technical support to domestic and international mobile device dealers as well as cellular

carriers using company’s handset protection service platform (HITS). Diagnosed problems and facilitated communications between

domestic customer care team, dealer channel, domestic and international mobile carriers and internal IT team. Work closely with

business a nd t echnical team (developers/DBAs) while using Scrum methodology and Agile development framework.

■ Technical Solutions Professional : Define scope and benefits, gather requirements and analyze data in support of business cases,

proposed projects, and systems requirements for software development teams. Evaluate, propose, and recommend solutions to

solve business problems and improve business processes in support of the operational key strategies .

■ International Market Research Provide s upport to International Business team as the company prepares to expand its operations

internationally, including researching mobile handset insurance market with specialized focus in Turkey.

ARAMARK H eadquarters PHILADELPHIA, PA - United States 2008-2012

Senior IT Business Analyst – IT Deployment Services

S e le c te d Ac c om p lis h m e nt s :

■ HP Autonomy ConnectedBackup Administration Managed Data Center, 15000+ backup accounts and 100+ remotely connected

sites. Developed strategies to increase backup ratio from 70.9% to 88% in 1 2 months. Created and maintained procedure documents.

■ QA Analyst / HP Quality Center Participated in development of User Acceptance Testing (UAT) in certifying applications for

internal use. Designed test cases, test scripts and executed them in Test Labs when needed.

■ Incident Ticket Queue Monitoring Acted as a f irst point of c ontact f or 3rd level support, directed calls and incidents from Level 2

support and IT liaisons t o appropriate product engineers, following Service Level Agreements.

■ Problem Management Assisted in t he process of transitioning to an outsourced Service Desk. Established Problem Management

activities, IT Problem Management methodology procedures and processes based on ITIL practices.

■ Enterprise Level Software Evaluations Assessed and compared enterprise backup solutions based on industry trends, Gartner

reports and future needs of the company. Facilitated technical meetings and business negotiations with 5 potential vendors.

Executive Technical Support Analyst – IT Custo me r Se rvices

■ Individual and group responsibilities include support IT services to approximately 2500 users at ARAMARK Headquarters, leadin g

the hospitality industry as one of Fortune’s 500 companies. Providing world -class IT service and ensuing company regulations, while

solving software and hardware issues in a timely manner.

Sezai Bayrak Page 2 of 3

INDEPENDENT IT CONTRACTOR NEW YORK, NY United States 2006-2007

Freelance Consultant, Information Technology Specialist

S e le c te d Ac c om p lis h m e nt s :

■ C lie nt S u ppo rt P e rf orm a nc e E f f ec t iv ely r es o lv ed ha r dwa re a n d s of twa r e is s u es a s a n en d- us er s pec ia l is t o n loc a t io n,

w hil e em pl oyi ng M i c r os of t ba s ed ed if ica t i on. T im e s e ns it iv e is s u es i nclu d ed s y s t em inst alla t i ons, dat a r e c ov e ry, w ir el ess

n et w or k i nst all a t i o n, a n d a ppl ica t i on t ut or ia ls .

TNN.NET SABANCI TELECOM ISTANBUL, TUR KEY 1998-2004

Project Man age r, Department of R&D Web Production (2001-2004)

■ Pr o j ec t m a na ger f or m ult ip le gr o u ps in gra p hic d es i gn, s of tw a re de v el opm ent, s y s t ems, m arket i ng a n d s ales t o get he r

w it h t hir d p a rt ies . M a n a ged pla nn i ng a n d ex ec ut i o n of p or t a l s t r a t egi es f or ne w a nd ex is t in g pr oduct s a t Tu rkey ’ s lea di n g

w eb port a l, w it h nea r ly 1 7 5 m il li on pa g e v iew s a n d 1 . 2 m ill i o n un iqu e v is it ors m ont h ly .

S e le c t e d Ac c o m p lis h m e n t s :

■ B us ines s D ev el opm e nt C om p l et ed p r o jec t s in c lud e m a n a gem ent of la r ge c or por a t e w e bs it e d es ig n.

P ort a l C ha nne ls in cl u ded: N ews, F i na nc e, As tr ol ogy, C it y G ui d e, H ea lt h L iv in g, M o bile, N et . C L UB, E- C a r d

Out s i d e pr o j ect s i nc l ud ed : P eps i T ur k ey, S a ba nc i T e l ek o m, T ek no S A

Web Content M anager, Department of R&D Content Developme nt (2000-2001)

S e le c t e d Ac c o m p lis h m e n t s :

■ M a r k et Ex pa ns io n E ffec t iv ely ex pa nd ed t h e w e b p ort a l v er t i c ally a nd hor iz o nt a lly in t he s a m e y ea r, a s t h e w e b por t a l

inc r ea s e d v is it or num be rs by 5 3%, w it h s ubs c r ipt i o ns a r ou n d 4 5 0, 0 0 0.

■ Pr of it & O p era t i ons I m pr ov em ent s R es ea r c he d a n d est a b lis h ed c o nt e nt pr ov i ders w hile pr o d ucin g a f f or d a b le s o lut i on s

f or c o nt ent de v elo pm ent i n t h e w eb p ort a l. C ont r i but e d t o Tur k . N et ‘ s im pr ov e d f unc t i o nalit y a n d us a b ilit y by part icip a t i n g

i n r e- d es i g n, l a u n c h & t es t i n g f or t w o m a jo r s i t e u p gr a d es .

■ L ea d ers hip I nit ia t iv e D et e rm ine d da ily e- new s f oc us in cl u di n g ; k ey hea dl i nes, n ew s s t o ries, a dv ert is em e nts, a n d

info rma t i o n w it h in a w eb port a l h om e p a ge ed it or.

Marketing Specialist, Departme nt of User Services (1998-2000)

S e le c t e d Ac c om p lis h m e nt s :

■ O per a t i o na l Ex pa ns i o n Or ga n iz ed t h e dist r i but i on of nea r ly 4 m illi o n D ia l- U p t r ia l C D s na t io nw i d e t o dif f er ent net w or k

m ed ia s s u c h a s m a j or new s pa pers, m a ga zi nes a n d ra d io s ta t io ns . Tea m res pons ib ilit i es of dis t r i but i o n op e ra t i on i nclu ded

pla n n i ng, d es i gn i ng, or ga n iz i n g, p ublis h i ng a nd l ogis t ics, m em be r r egis tr a t i o n w it h w e b s i gn - u p pr oc es s .

■ B ott om L in e R es ult s Out c om e of t ot a l op er a t io n pr o gr es s ed t he c om p a ny t o l ea d in g I SP i n T ur k ey, i n j us t 2 y ea rs w it h

3 7 % m a r k et s ha r e.

KOÇKAYA GROUP OF COM PANIES ISTANBUL, TURKEY 1997-1998

Assistant M arketing Manage r / Network Consultant

S e le c te d Ac c om p lis h m e nt s :

■ C li ent S u ppo rt P erf orm a nc e Es t a blis hed a n d ma i nt ain e d r e la t i ons h ip w it h Sa m s un g, t o im po rt PC per ip her a ls t o

T ur k is h ma rk et a s w hol es a ler, r es e a r c he d a n d de v el ope d a na t i o n w ide c us t om er s er v ic e a n d r et a il n et w or k.

■ Pr of it I m pr ov em ent s C om pa ny est a b lis he d $ 1 . 2 m illio n i n r e v enu e d ur i ng it s f irs t y ea r a s a s t a rt - up c om pa ny .

■ W or ked a ls o a s N et w or k C o ns ult a nt . D ur in g t h e f irs t y ear; d es igned a n d c onf i g ur ed c om p a ny ’ s f irs t Wi ndo ws ba s e d L AN

f or 8 5 us ers a l on g w it h I B M AI X s er v e r/ c l i ent i nt e gr a t io n a t t he h ea dqu a rt e rs . At t h e s ec o nd y ea r ; es t a b lis h ed a d ia l- up

ba s e d W AN bet w e e n 2 f a c t or i es a n d t h e he a dq ua r t er s .

ARENA COMPUTER A.Ş. ISTANBUL, TURKEY 1996-1997

Software Product Manager

Selected Accomplishments:

■ Part nerships & Allianc es Software sales a nd after sale s upport of all current Adobe, Mac romedia, Corel products at Turkey’s

leading distributor of tec hnology products. Preparation of c ompany’s bi-weekly marketing to retailer news letter.

MIKROKOM COMPUTER LTD. ISTANBUL, TURKEY 1992-1996

Marketing Manager

Selected Accomplishments:

■ Marketing & Sales Initiative Planed a nd implemented sales of WAN and LAN s olutions for s mall to mid size business. Created a

customer databas e and executed Direct PC and software sales to end users.

Sezai Bayrak Page 3 of 3

PROFESSIONAL DEVELOPMENT

Bachelor of Science, Economics Istanbul University School of Economics, Istanbul TURKEY 1997

Passed the nationwide university entrance exam in the top 5%

Continued Education:

• Project Management Professional – Currently pursuing ( Alpharetta, GA) 2014

• Licensed Insurance Adjuster – Property & Casualty (Alpharetta, GA) 2012

• Microsoft Mastering Project 2010 New Horizons (Philadelphia, PA) 2011

• Microsoft SharePoint 2010 Overview for IT Professionals New Horizons (Philadelphia, PA) 2011

• ITIL V3 Founda tions - Pink Elephant (Philadelphia, PA) 2010

• Microsof t Certified Tec hnology Specialist (MCTS) New Horizons (Philadelphia, PA) 2009

• Microsof t Windows Server 2008 MICROSOFT E-LEAR NING New York,

• Managing a nd Maintai ning Windows Server 2003 MICROSOFT E-LEARNING New York,

• Windows 7 MICRO SOFT E-LEARNING New York, USA

• Microsoft Security Guidance MICROSOFT E-LEARNING New York, USA

• IB M AIX Server Administration Courses IB M Turk Istanbul, Turkey

• Marketing PR Seminars MAR KETING PR CONSULTANCY Istanbul, Turkey

• Projec t Management MAKRO CONSUL TANCY Istanbul, Turkey

Language Accomplishments:

• Turkish, Native languag e • English, Fluent R ENNERT & ALCC New York, USA

Work Au thorizations:

• U.S. Citizen

• Republic of Turkey Citizen

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