Customer Service Quality Assurance

Dhruti Shah P: 571-***-****

**** ******* ****** **. ******.*.****@*****.***

Herndon VA 20171 U.S. Citizen

Summary:

Senior Software Quality Assurance professional with over 8 years’ experience in Agile/SCRUM

software development and software quality assurance/testing

Emphasis in mobile, social media, web, client server, XML, and relational database based applications.

Extensive hands-on testing experience performing manual, black box, functional, integration,

acceptance, regression, end-to-end, and automated testing.

Exhaustive usage and creation of Test plans, Test Design Specification, Test Cases, and JIRA Bug

Tracking.

Technical background writing SQL and XQuery. Excellent communication skills and a very strong and

dedicated team player.

Technical Test Skills:

Test Plans Atlassian Agile Scrum

JIRA/Bugzilla/TD

Test Scripts Atlassian Social media platforms: Twitter and

Confluence/HP Quality Facebook

Center

Test Cases XML, XPath, XQuery Desktop, iPhone, iPad, Androids, Blackberry

Devices

Test Suites Delphi, Visual Basic SQL Server, Oracle TOAD, Squirrel, MS

Access, BTrieve

Mobile - Web - Client Atlassian JIRA Agile ANSI SQL

Server

ETL Testing API Testing Scout Analytics, Google Analytics

Selenium Tools

Experience:

Feb 2006 - Sept 2009/April 2011 – May 2014: Senior Software Quality Analyst

CQ - Rollcall, Washington DC

CQ - Rollcall a subsidiary of Economist group is a major multimedia political news and analysis organization. It

has various prominent political journals, newsletters and large online presence, listed below. These online

resources are considered indispensable for anybody working or interested in government including legislators,

members of executive branch and organizations supporting the government.

My responsibilities included testing of the following political and advocacy web sites and services:

• CQ.com, Rollcall.com, Congress.Org: Signature online legislative tracking service, covering and

analyzing every legislative action in Congress, breaking news stories, daily e-mail alerts and award winning

photo journalism.

• CQRCEngage.com: CQRC Engage serves as a comprehensive grassroots advocacy and engagement

platform.

• Capwiz.com, CQ StateTrack.com, Knowlegis.com: Provide information on current issues, key votes,

alerts and interaction with legislative staff, and legislators at both state and national levels.

• PoliticalMoneyLine.com: Political Money Line provides the most comprehensive and up-to-date

information on political contributions, FEC Filings, Fundraising Reports and Lobbying Activities.

• SalesFroce.com: Customize internal application for Opportunity, Leads, Trials and Contracts

Management tools used by Sales, Account, Customer service and Marketing department.

Responsibilities:

• Senior tester in a team that adheres to Agile Scrum software development practices with 3 week sprints.

• Active contributor to requirement sessions, release planning, sprint planning, daily standups and product

reviews.

• Creating/Maintaining automated test scripts for stable new added features.

• Reporting, tracking and monitoring of defects using Atlassian JIRA.

• Usage of Atlassian Confluence for Requirements management.

• Creation of Test Cases, Test Plans, Test Traceability Matrix and Test Data.

• Test reporting to share test status, progress and results.

• Creation and execution of Positive and Negative test cases.

• Execution of Regression testing to validate application functionality.

• Execution of Integration and Acceptance Testing.

• Creation and execution SQL queries using Oracle TOAD and Squirrel.

• Testing on desktop, iPad, iPhone, Android devices, and Blackberry Devices.

• Tested Alerts and emails on different email clients.

Nov 1999 – Dec 2000: Programmer and Database Analyst

Union Acceptance Corporation, Indianapolis, IN

Union Acceptance Corporation is an auto-finance organization. My responsibilities as a developer included

creation of a client-server enterprise reporting system for Union Acceptance Corp. used by executive

management of the organization. Reporting system generated reports that consolidated information from various

departments.

Responsibilities:

Gathered requirements, designed, developed, and tested the application.

Facilitated training of end users and deployed reporting system across the organization.

Closely worked in team environment resolving complex problems.

Education:

Associates in Information Systems, Baroda, India

M.S. in Physics (Electronics & Radio), Baroda, India

B.S. in Physics, Mathematics and Chemistry, Baroda, India

References:

Available upon request.

Contact this candidate