Customer Service Engineer

Michael J. Ellsworth

**** *. ***** ****** *****: 815-***-****

McHenry, IL 60050 e-mail:******@*********.***

Key Skill Sets:

Technical: Windows 7 Outlook 2007 WSUS Server administration

Windows XP Exchange Server 2010 OS installation and Networking

Windows 2k MOS Certified Virtual Machine Administration

Windows NT Alfresco iCloud Admin VOIP Fonality Phone Administration

Xen Linux Blackberry BES Airwatch Mobile Phone Administration

Managerial: Technical Lead for a group of IT desktop personnel. I have been responsible for the coordination and

facilitation of issues between departments such as Database, Unix Systems and Networking teams. The

demands of growing companies depend upon the versatility of IT Human Resources. The history

provided reflects adaptability and pro-active thinking.

Employment History:

TravelCLICK, Inc. Sept ‘05 to Present

Part of a team that provides IT Services for approximately 1100 users Worldwide. Travelclick is an international company with

offices located in Schaumburg IL, Barcelona Spain, Melbourne Australia, Houston TX, Philadelphia PA and New York NY.

Administration of the WSUS Server responsible for company-wide Microsoft updates.

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Deployment of CMS Supervisor Application for Travelclick management and Partners tracking customer care calls.

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Office migration projects implemented in our Orlando office most recently as of October 2013.

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Worked on similar projects at our office in Barcelona migrating from the main office to a larger office building consisting

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of several servers over one hundred PC units.

Worked on the setup and testing for Video Conferencing through Lifesize Video system for company-wide townhall

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meetings.

International technical support Sales personnel and offices worldwide.

Global Distributions Systems (GDS) Installation Specialist.

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Travelclick has been a Company that has undergone growth of 300 employees when I had started in 2005 to grow to

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over 1200 employees currently.

Strengths include Active Directory Administration, groups and permissions, Exchange Server Administration 2003 to 2010

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SME Public Folders, WSUS patch deployment for the entire company, the management of Mobile Phones through

Airwatch secure server for Android and iPhone devices, Postini Firewall administration.

PCC Valcom – Itasca, IL Feb ‘00 to Sept ‘05

PCC Valcom contracts mainly in the Chicago area for technical services and the sale of computer hardware. The majority of

my employment at PCC Valcom was as the Lead Technician at the Grainger Facility for 15 to 20 Technicians in the

Headquarters and remote locations. The locations that maintained were at the Niles Facility, Lake Forest Headquarters and

the Vernon Hills location. The duties included troubleshooting non-standard issues presented by technicians, the testing of

software and hardware for deployment and Grainger branch support.

Contract: WW Grainger New Technology support and testing Contract: Oct. ‘04to Sept ‘05

Reported and documented Tablet PC functionality applied at various locations. This would entail compatibility issues with

Tablet PCs and standard software, connectivity and overall operation. Lead a team of 5 Technicians in the support of 1500

field users.

Contract: WW Grainger Desktop Lead Technician Contract: Dec ‘01 Oct ‘04

Manage up to 20 Desktop personnel within the Chicago area. I had reported daily issues dealing with PC hardware and

software between the various teams for issue tracking leading to resolution. Facilitate adherence to standards

and guidelines through company documentation, initiated the creation of documentation on new technology. Key skills

include multi-tasking, planning, customer service skills and practical technical knowledge.

Contract: WW Grainger Call Center Systems Engineer Contract: Dec ‘00 to Dec ‘01

Working as an NT 4.0 Server Administrator at the Grainger Call center supporting 150 users. Responsibilities including the

Administration of NT and Novell servers, creation of Groups, Printer objects and network shares. Including the

administration and integration of Novell client based systems into the NT based domain.

Contract: Grainger.com/Orderzone.com Contract: Feb ‘00 to Dec ‘00

Responsibilities include desktop support for approximately 100 users in an NT environment. I took part in the migration of

100 users to a new facility into an existing domain.

System One – Rosemont, IL Nov ‘99 to Jan ‘00

PC Field Technician/Field Support

System One contracts for companies in Illinois and Texas as a temp to hire. Chicago Public Schools, NT rollout from win

9x to an NT platform.

Current Certifications: Microsoft Certified Systems Engineer (MCSE NT, 2K) & Comptia A+

MOS Certified Outlook 2007 06/30/09

Windows XP install, Configure & Administer 07/22/04

A+ Comptia Core Service Technician Exam 02/15/00

A+ Comptia Software DOS, Win 3.1 & Win 9x 02/18/00

Compaq certified on Desktops, Laptops and Servers 06/15/03

Dell Certified on Desktops, Laptops and Servers 04/20/02

HP Certified on the Laser Jet series printers 03/28/01

HP Certified on Desktops and Laptops 03/25/04

MS Application Specialist on Outlook 2007 07/02/09

Education:

Eastern Illinois University, Charleston, IL Graduated 1988

Bachelor of Arts, Communications – German

Bachelor of Fine Arts, Graphic Arts BFA Degree

University of Frankfurt, Germany 1988 to 1990

Johann Wolfgang Goethe Institute

Graduate studies for the German language and fine arts

Eastern Illinois Stipend recipient for foreign studies

ESL Teacher

Harper College, Palatine, IL 1995 to 1997

Courses Studies included: Adobe Photoshop 4.0, Illustrator 7.0 & Computer Information Systems

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